If your hotel is still running on an analog phone system, with phones plugged directly into the public switched telephone network (PSTN) through.
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As the hospitality industry recovers from the devastating effects of the COVID-19 pandemic, we’re faced with new challenges - one that the US Chamber.
The last 18 months have been one of the worst downturns that the hospitality industry has ever experienced, with travel all but shut down for the.
VoIP phone systems are commonplace in most business settings these days, offering lower cost, more convenience, and helpful guest features that.
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When you’re shopping for a VoIP provider for your hotel, you’ll find a wide variety of options — from enormous multinational companies to small,.
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According to Transparency Market Research, the SIP trunk services market is exploding. The global market for SIP trunk services might grow as much as.
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Call Recording for Hotels — What You Should Know Phone call recording addresses a wide range of business needs, including cost-effective resolution.
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Beyond Phone Calls — The Best VoIP Integrations For Your Hotel Voice over internet protocol (VoIP) phone systems have been around for decades, and.
CEO Frank Melville Answers Your Questions About Kari’s Law and RAY BAUM’S Act
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There’s no denying that VoIP is the phone system of the future — while voice over internet protocol technology has been prevalent for several.
There’s a common expression among IT professionals: “the cloud is just someone else’s computer.” This sentiment is often used to justify keeping.
VoIP systems have been growing in popularity for several decades, but there are still many business and hotel owners who haven’t adopted this new.
The global market for VoIP has exploded in the last few decades, driven by more and more advanced business technology and an increasingly digital.
Today’s customers have high standards for the businesses they visit, and hotels are no exception. Your prospective guests care about the quality of.
Decisions concerning the operation of your hotel are not to be taken lightly, and the decision to upgrade your communications system is certainly no.
It seems like just yesterday we were all using rotary phones that were either attached to the wall or sat on a desk like a cumbersome paperweight..
At Phonesuite, we know every hotel’s situation is different. Some hotel owners consider the hotel an investment in real estate, intending to add.
2020 was a challenging year for businesses in every sector, but the travel and hospitality industry was one of the hardest hit. After a decade of.
You’ve heard a lot about the potential benefits of switching your hotel to a VoIP phone system, but not all digital PBX networks are the same. Hotels.
If your hotel’s phones are still running on analog phone lines or basic VoIP, it’s time to modernize. Voiceware Express is one of Phonesuite’s.
A voip phone system is a big upgrade, and you have a lot of choices which system to install in your hotel. When you’re considering the differences.
Running a hotel is a delicate balancing act. On the one hand, your hotel staff must create and nurture personal relationships with guests through.
There’s a lot of talk these days about “the cloud.” Companies in every sector are using “the cloud” for data storage, collaboration, and data.
If you’re looking into a new VoIP phone system, you’ve probably come across a lot of jargon you didn’t understand. Don’t worry — we’re here to clear.
For any modern hotel, VoIP is no longer an optional upgrade. VoIP phone systems offer unparalleled flexibility, features, and upgradeability, all for.
A VoIP phone system is the most modern and sophisticated option for your hotel’s communications. But like any internet-connected device, a VoIP.
The year 2020 has been a difficult one for the hospitality industry — fears over the COVID-19 pandemic, massive reductions in global travel, and a.
Voice over internet protocol (VoIP) systems have been around for decades now. The majority of large businesses, hotels, hospitals, and other users of.
Your hotel’s communication system is one of the most crucial pieces of your operation, but it can be a costly burden to maintain. In the last few.
In August of 2019, the FCC passed two new pieces of legislation: the Repack Airwaves Yielding Better Access for Users of Modern Services (RAY BAUM’S).
VoIP (Voice over Internet Protocol) has been around since the first systems were installed in 1995, long before the internet was commonplace in the.
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When you’re considering an upgrade to your hotel’s phone system, you’ll come across references to “managed” services, “cloud hosting,” and.
If you’re thinking of switching your hotel’s communication systems from a traditional analog system to a modern VoIP system, there’s no time like the.
As a hotel owner or manager, you have a lot of problems to juggle. Reliability shouldn’t be one of them — if your phone system goes down for any.
Your primary concern as a hotel owner or manager is your ability to meet the needs of your guests, and empowering your employees is a good way to do.
The year 2020 has been a rough one for the hotel industry. The COVID-19 pandemic completely upended the hospitality industry, cutting down on travel.
VoIP phone systems have been in common use for decades, but many hoteliers and hotel managers aren’t sold on the benefits. They might be worried.
Landline phones are a dying breed. Consider that in 2004, more than 90 percent of American adults lived in a household with a landline, but that.
When most businesses start thinking about upgrading their phone systems, their primary concern is the system's ability to meet the needs of their.
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VoIP (Voice over Internet Protocol) phone systems have been around for a couple of decades now, offering better call quality, more scalability, and a.
The COVID-19 crisis has had a profound effect on the hotel industry, and it’s hard to say how long-lasting the repercussions will be. In the.
In August of 2019, the Federal Communications Commission (FCC) adopted rules that implement two federal laws designed to strengthen emergency calling.
Voice over Internet Protocol (VoIP) systems aren’t particularly new, but the hotel industry has been surprisingly behind the times when it comes to.
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VoIP (Voice over Internet Protocol) has been around for decades. Rather than using old-fashioned analog phone lines, which transmit signals through.
The COVID-19 pandemic has taken a serious toll on the hotel industry, greater than anything we’ve seen in our lifetimes. Occupancy and booking are.
There’s no sense in beating about the bush — the hotel, travel, and tourism industries are in the middle of the worst downturn they’ve possibly ever.
Hotels are in dire straits right now due to the COVID-19 virus pandemic. Tens of millions of people have lost their jobs, making income insecurity a.
The COVID-19 pandemic has had a global effect unlike anything we’ve ever seen. According to the American Hotel and Lodging Association, an industry.
PSTN (Public Switched Telephone Network) is a traditional circuit-switched phone system. It’s the kind of system that’s been around since the late.
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Every year, millions of students get out of school and head out for summer break, which is why most families take that opportunity for their annual.
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Hospitality is one of the oldest industries in the world, but that doesn’t mean there isn’t room for improvement. As the world has become more mobile.
The hotel industry is famous for being a little behind the times when it comes to technology, but modern consumers aren’t as patient about outdated.
Your guests care about sustainability. In every industry, consumers are becoming more and more aware of the environmental impact of their purchases,.
The state of the hotel industry is strong. According to Hotel Management, hotel revenue in June of 2018 reached an all-time high, and deal volume was.
The common narrative in the business world is that millennials are broke. To some extent, that’s true; student loan debt is high and homeownership is.
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VoIP (voice over internet protocol) systems have been around for decades, revolutionizing the way that hotels communicate both internally and.
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There was a time, not too long ago, when hotels competed over glamour, size, and luxury. Websites and press releases boasted about palatial.
Spring break is one of the most popular travel times of the year. Depending on the location of your hotel, you might expect a huge surge in traffic.
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Millennials are the largest living generation in the United States, and their purchasing power is substantial. It makes sense that hoteliers would.
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Luxury is in the eye of the beholder — the phrase “luxury hotel” is used all the time, but how do you define it? Is it about the decor and amenities.
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The hotel industry is thriving, and that’s good news! But it also means that there’s more competition than ever. Guests also have better resources.
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There are more than 54,000 hotels in the United States, offering roughly 5 million guestrooms and servicing a staggering 1.1 billion hotel guests.
It's a new year and a whole new decade, which means people are embracing new and exciting prospects and technologies. But even though we're now.
Over the last 30 years, Phonesuite has installed sophisticated, flexible VoIP phone systems in more than 6500 hotels all over the world, from the.
Employee turnover is a major concern no matter what industry you work in, but it’s especially pronounced in the hotel industry. According to the.
Big news out of the hotel tech world: Impala, a London-based startup, has launched a single REST API designed for the entire hotel industry. So what.
In 2020, two new pieces of legislation will go into effect that all hoteliers will need to pay close attention to: RAY BAUM’S Act and Kari’s Law..
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Hotels and other lodging options have never been more popular, from vacations to “staycations” — where people rent rooms in their own city for a.
Holidays can be a busy time for a full-service hotel owner or hotel manager — kids are out of school, and families like to take advantage of the time.
What’s Managed VOICE? It’s a proprietary VoIP (voice over internet protocol) system developed by Phonesuite, designed specifically for hotels and.
Managed VOICE is Phonesuite’s affordable, adaptable, flexible response to the standard hotel PBX model. Our system is available in two versions —.
VoIP (voice over internet protocol) phone technology has been around for more than 20 years now, and it’s still growing. According to Ironpaper,.
There was a time when travel agents were the only way to book travel. You called them or went into their offices, told them where you wanted to go,.
Technology is constantly moving forward, and it’s obvious in the hotel world. Smart sensors on water pipes and heaters can predict maintenance before.
When most businesses think about upgrading phone systems, their main concern is the system’s ability to meet the needs of their employees. For.
For more than 30 years, Phonesuite has been completely dedicated to the hotel industry. But “hotel” can mean a lot of different things, from 10-room.
You’ve heard all about VoIP phone systems — the flexibility, the cost savings, and the benefits it will give to your staff — but how do you actually.
Alexander Graham Bell won the first patent for a telephone in 1876, and hotels wasted no time implementing this exciting new mode of communication to.
4G data networks were introduced in 2009 and ushered in a whole new era of smartphone capabilities — streaming video, live location tracking, and.
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There’s no substitute for the human touch — when your customers need help, you want a friendly, knowledgeable, professional person at the front desk.
Managed VOICE is Phonesuite’s cost-saving, future-proof answer to the traditional hotel PBX model. With Managed VOICE, you can choose between a.
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It’s the 21st century — hotels, along with every other industry, are modernizing quickly. But it’s not just high-speed internet, voice assistants in.
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In May of this year, the popular messaging service WhatsApp revealed that their system had a vulnerability that might have allowed hackers access to.
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Technology has come a long way in almost every industry, including the hospitality industry. TVs are thinner, the internet is faster, physical keys.
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As is true in many industries, hotel technology news and seminars seem to be circling around hot new tech trends and buzzwords like AI (Artificial.
In today’s digital world, customers are more and more accustomed to interacting with the world through their smartphones. From work projects to.
What do family vacationers, business travelers, and honeymooners have in common? Well, they might all be enjoying the amenities in your full-service.
The hotel industry is always changing. As a hotelier, you may be at the forefront of new technology that enhances the guest experience and improves.
If you're a hotelier, there's a very good chance that you are familiar with Mitel's line of business phones. These phones have been around for quite.
Regardless of how busy your hotel is on any particular day, your top priority must always be to take care of your guests in a timely and professional.
In today’s technology-obsessed world, guests have come to expect quick service, readily available information, and seamless check-in processes.
Now that the weather is starting to warm up, people will begin making vacation plans for the spring and summer seasons. Are you ready for this influx.
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We’ve been an innovator in the hotel communications space for decades. Why should that matter to you? Because as a trusted provider of reliable tech.
Anyone who owns or manages a resort hotel understands that their guests expect quite a lot from their stay. They expect not only premium amenities,.
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Your select-service hotel is just what travelers need. Great service, clean, comfortable rooms, and perks like complimentary coffee and muffins in.
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If your hotel offers room service, you know it’s an essential part of the guest experience. Whether it's ordering food, requesting a wakeup call, for.
Hotels have so many technological advances available to them these days that it's safe to say at this point that we are now living in the future that.
Although the core tenets of the hotel industry - making guests happy during their stay - has remained the same since its inception, pretty much.
It seems as if we've reached the point where security breaches will simply be a fact of life for all businesses going forward. Hotel communications.
The decision to upgrade your hotel's communications system to Voice over Internet Protocol is often not an easy one. When you do make the switch, it.
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Since your hotel's communications system is integral to how your hotel operates on a daily basis, the trepidation that you feel when it comes to.
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Being involved in the hotel industry in any way means that there is a constant need to innovate. Companies that don't offer new ways of doing things.
The hotel industry has changed by leaps and bounds over the past couple of decades, and a big reason for that is the multitude of different.
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Everyone involved with the hotel industry understands that when a hotel gets busy, it can get really busy. Often times, it seems that everyone is.
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Every hotel owner or manager understands the importance of having a robust phone system. They also understand the importance of staying on top of the.
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It's no secret that customer service is the backbone of business success in every type of industry. The problem is that with the advent of certain.
The hotel phone system industry has certainly been changing and growing in recent years. In fact, in a lot of ways, it's almost unrecognizable from.
Many years ago, when the internet was in its infancy, few people probably ever considered that it would change the world forever. But, as any.
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There's a lot to be said about the importance of community and how it relates to the success of a society. But, have you ever given any thought to.
Now that winter has finally arrived once again, millions of people across the country and around the globe will be pulling their parkas, skis,.
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As a hotel owner or manager, it's very easy to get caught up in the day-to-day activities of your hotel. It seems like there's often not enough hours.
As the old saying goes, the family that plays together, stays together. Maybe this is why every year, millions of families across the country pack.
As a hotel owner or manager, you are well-versed in the financial aspect of running a hotel and keeping your guests happy and willing to return..
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If you've recently decided to install a hotel VoIP phone system, then congratulations are in order. With all the benefits that VoIP has to offer, you.
Let's face it - the hotel industry is a tough nut to crack. It is especially difficult when you're facing tough competition that is often brought on.
Today’s hotels are a lot different than they were just a couple of decades ago and technology has been involved with many of the biggest changes.
It's difficult to turn on the news today or even go on the internet without hearing about a recent data breach that caused hassle and inconvenience.
Protection against data breaches should be on every business owner's to-do list. In fact, we recently wrote a blog detailing how you can protect your.
Not too long ago, we discussed the importance of your hotel having a website to call its own. We're really hoping that you heeded our advice, because.
You probably already noticed but it's a real jungle out there in the hotel industry. It can sometimes seem like there's a hotel on every corner. How.
In case you haven’t noticed, technology has become a way of life for most areas around the globe. Advances in technology have allowed us to do things.
Increasing revenue at a hotel these days can be somewhat tricky, especially since certain costs are going up due to what travelers now often expect.
The hotel industry has seen its share of ups and downs over the years, and many smaller hotels often find themselves struggling to keep up with their.
If you’ve decided that Voice over Internet Protocol is right for your hotel, then - congratulations! You’ve chosen to save money at your hotel while.
Although there are many ways that your hotel can receive bookings from indirect resources, you stand to make more money when guests reserve rooms.
Years ago, hotels didn't really have a choice when it came to a communication system that was to be utilized by both their employees and their.
The life of a hotel owner or manager is certainly not an easy one these days. With so much competition in the hospitality industry, it can seem.
It can sometimes seem like the entire world is one big website. No matter where you look or what you do, you'll see businesses advertising their.
Technology has become such an integrated part of our lives that most of us can’t imagine living without it. This is not only true for personal use,.
Technology has become such a normal part of our everyday lives that when we come across a business that doesn’t use the latest tech, we tend to.
Operating a hotel has many different costs involved and, due to customer demand of various amenities, that trend is likely to continue. These days,.
It's no big secret that modern travelers expect free Wi-Fi from the hotels that they visit. Whether they need to stay connected with family, remain.
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If you’ve been thinking about ditching your hotel’s legacy phone system in favor of Voice over Internet Protocol (VoIP) telephony, you’ve probably.
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It’s important that your hotel finish out the year strong, and that means you need to step up your marketing game. Last week, we took a look at some.
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2016 may have come to an end, but that doesn’t mean you should be slowing up on your hotel marketing efforts as you look forward to the new year. Now.
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Voice over Internet Protocol (VoIP) phone solutions are the next big thing for hotels across the globe. Not only are VoIP systems extremely.
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Searching for new ways to increase your hotel’s cashflow? Look no further than the cloud! Not only do cloud-based solutions empower you to offer.
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As a hotelier, you’re constantly looking for new ways to keep your customers happy and to satisfy their ever-evolving needs. This is probably.
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If you've been researching options for your hotel's phone system, chances are that you've come across the term "SIP Trunking". Unless you're familiar.
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Back in the 90s, hotels pretty much had one option for complex, multi-line phone systems: the PBX. These systems were okay for what they were. They.
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Making travelers feel comfortable and happy is what your hotel is all about. It's important, then, that all of your amenities and features have this.
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We live in a high tech, fast paced world. Today's travelers expect the latest and greatest technological conveniences from your hotel, and they want.
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Technology is officially a way of life now, and there’s no going back. Whether it’s the popularity of augmented reality, talking to your car to.
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Managed, Cloud, and Hosting - oh, my! If there’s one question we get about hosting technologies more than any other it’s, “What’s the big difference,.
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No hotel can operate without a reliable phone system - that’s just common sense! People need to be able to call into your hotel to make reservations.
Do you have what your customers want? While the hospitality industry has traditionally put its emphasis on offering personal, face-to-face.
Instant and accurate communication is an absolute "must" within the hotel industry. Having the ability to quickly convey information and make.
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Is your hotel “keeping up with the Joneses?” In an increasingly competitive marketplace, it’s crucial that you understand what makes your guests.
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A positive hotel experience used to mean providing guests with a clean room, a comfortable bed, and soft bathroom towels. While travelers still.
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The past few years have seen the technology sector evolving in leaps and bounds, and it's only continuing to expand itself faster and farther than.
Voice over Internet Protocol (VoIP) telephony is everywhere, and hotels are no exception. Hoteliers who wish to stay current and relevant in order to.
It doesn't seem that long ago that the world was introduced to the incredible speed of 4G mobile. Suddenly, messages were able to reach our devices.
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If you've been regularly keeping up with our blog, you know that in recent weeks we've been discussing the Voice over Internet Protocol (VoIP).
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The hospitality business can be summed up in these six words:
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Voice over Internet Protocol (VoIP) has taken the world of business by storm, and those within the hospitality industry are no exception. Hotels of.
By now, you've probably read numerous blog posts and educational articles highlighting the benefits available to small businesses who make the.
Before arriving at your hotel, your guests may have some anxiety concerning the level of comfort that your facility can provide. While an excellent.
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VoIP has the power to completely transform the way that your hotel operates and does business -- if, that is, you can overcome your employee’s.
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Change is inevitable, but so is resistance to it. After years of doing things the same way, your hotel’s employees may be hesitant to embrace a.
The fact that more adults are using mobile devices than ever before is nothing new, but these same users are employing their devices in new ways. In.
IN hotel industry, mobile apps, mobile devices, responsive design
When you’re in the hospitality business, you understand the value of earning customer trust and loyalty. After all, satisfied customers will offer.
Mikogo, creator of free screen sharing and online meeting software, recently reported that over 57 percent of SMBs are exploring their VoIP options,.
Upgrading your hotel's communications network to utilize a Voice over Internet Protocol (VoIP) system can make a huge difference in your ability to.
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We all know that social media is essential for successful modern marketing. Because this medium is constantly changing and evolving, though, hotel.
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Thanks to advances in the emerging technology, the hotel industry is seeing a huge shift away from legacy phone systems to Voice over Internet.
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If you've been following the first two parts of our 3-part series on the basics of VoIP, you should now have a comprehensive understanding of what.
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Thanks to improvements in communication technology, this is certainly an exciting time to be alive. You can now stay in touch with friends over long.
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Last week, we started to take a look at the basics of VoIP -- what it is and how it works. If you're like many of our readers, you were probably.
It seems that on a daily or weekly basis, we're hearing about a data breach of some kind. Whether it's the leak of corporate e-mails, an online.
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As a successful hotelier, you want to make decisions for your business that will enable you to grow and thrive. This often means having the ability.
If you could generate interest about your hotel, promote everything that you have to offer, engage with your existing patrons, and expand your.
IN VOIP, hoteliers, social media, hotel industry, hotel technology
It's the most wonderful time of the year -- especially for hoteliers! Folks from all over the country make the mecca back home for the holidays, and.
IN VOIP, hoteliers, hotel technology, holiday travel, Christmas
He's smooth. He's slick. He's good with the ladies. He's… Bond. James Bond.
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Last week, we spent some time covering the various threats that can be posed to a hotel's VoIP network. Although the very idea of these types of.
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Cybersecurity is a concern for enterprises and individuals across the globe. While you may know how to make use of your spam filter and recognize.
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Everyone in the hotel industry knows the extreme importance of keeping up with current technology trends. Whether it's switching keys for keycards,.
IN VOIP, hoteliers, hotel, hotel industry, hotel technology, tablets, Wi-Fi, mobile optimization
You don't have to be a part of the workforce for too long before you realize that even the most relaxed business environment can be quite stressful..
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What are you doing to attract new guests and engage with your existing customers? One of the best ways that hotels can connect with their clientele.
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Throughout the years, the Griswold family suffered from their fair share of vacation mishaps -- including disasters with their hotels. Whether they.
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It's no secret that a hotel's communications system is its life's blood. Can you imagine if your business was handled through the use of morse code.
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We all know that VoIP provides hotel owners and managers with an alternative communications system. We also know that the quality of VOIP has.
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You have to wonder if, after that initial phone call, Alexander Graham Bell could ever have envisioned how his "simple" invention would reshape the.
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Everyone in the hotel industry is looking for ways to cut costs without skimping on the needs and desires of their guests. What many hospitality.
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As we've covered recently, many hotel owners and managers are somewhat reluctant to make a change to VoIP because they're not completely comfortable.
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Even if you're a business veteran, new technology can seem quite daunting. That's why many hoteliers are hesitant when it comes to upgrading to VoIP..
IN Hotel Phone System Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits
