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PhoneSuite - Blog

What RAY BAUM’S Act and Kari’s Law Mean for Hoteliers

In August of 2019, the FCC passed two new pieces of legislation: the Repack Airwaves Yielding Better Access for Users of Modern Services (RAY BAUM’S).

IN hotel industry

Are You Aware of the New 911 Laws Affecting Hotel Phone Systems? Are Your Hotels Compliant?

IN hotel industry

How Phonesuite Gives Your Room Service That Extra “Oomph”

If your hotel offers room service, you know it’s an essential part of the guest experience. Whether it's ordering food, requesting a wakeup call, for.

IN hotel industry, VoIP for Hotels, Room Service

Communication and Community Go Hand-in-Hand at Your Hotel

There's a lot to be said about the importance of community and how it relates to the success of a society. But, have you ever given any thought to.

IN hotel industry, employee training

The Triple-A Plan to Profit from Your Hotel’s Free Wi-Fi

It's no big secret that modern travelers expect free Wi-Fi from the hotels that they visit. Whether they need to stay connected with family, remain.

IN technology, hotel industry, hotel technology, Wi-Fi, data analytics

Cloud Technology and Hotel Profits: Better Together

Searching for new ways to increase your hotel’s cashflow? Look no further than the cloud! Not only do cloud-based solutions empower you to offer.

IN hoteliers, hotel industry, guest relations, cloud computing, cloud technology

Mobile: Not Just for Guests Anymore

As a hotelier, you’re constantly looking for new ways to keep your customers happy and to satisfy their ever-evolving needs. This is probably.

IN VOIP, hoteliers, hotel industry, hotel technology, mobile technology

SIP Trunking -- What is It and Why Should I Care?

If you've been researching options for your hotel's phone system, chances are that you've come across the term "SIP Trunking". Unless you're familiar.

IN VOIP, PBX, SIP, hotel industry, hotel technology, SIP Trunking

Tech and Non-Tech Features Hoteliers and Guests Love (pt 2)

Making travelers feel comfortable and happy is what your hotel is all about. It's important, then, that all of your amenities and features have this.

IN hoteliers, hotel industry, hotel technology, self check-in

Tech and Non-Tech Features Hoteliers and Guests Love (pt 1)

We live in a high tech, fast paced world. Today's travelers expect the latest and greatest technological conveniences from your hotel, and they want.

IN hoteliers, technology, hotel industry, hotel technology, Wi-Fi

Modern Hotels: How Technology is Shaping the Future

Technology is officially a way of life now, and there’s no going back. Whether it’s the popularity of augmented reality, talking to your car to.

IN VOIP, hotel industry, hotel technology, Wi-Fi, keyless entry

Managed, Cloud, Hosted -- What is the Difference and Why Should I Care?

Managed, Cloud, and Hosting - oh, my! If there’s one question we get about hosting technologies more than any other it’s, “What’s the big difference,.

IN PBX, hotel industry, hotel technology, cloud computing, managed hosting, cloud hosting

Moving PBX to a Managed Service

No hotel can operate without a reliable phone system - that’s just common sense! People need to be able to call into your hotel to make reservations.

IN VOIP, PBX, hotel industry, legacy phone system

Leveraging the Cloud for Hotel Staff

Instant and accurate communication is an absolute "must" within the hotel industry. Having the ability to quickly convey information and make.

IN VOIP, hotel industry, hotel technology, cloud computing, concierge

Hotel Technology Trends in 2016 and Beyond, Part 2 of 2

Is your hotel “keeping up with the Joneses?” In an increasingly competitive marketplace, it’s crucial that you understand what makes your guests.

IN hoteliers, social media, hotel industry, hotel technology, Wi-Fi

Hotel Technology Trends in 2016 and Beyond, Part 1 of 2

A positive hotel experience used to mean providing guests with a clean room, a comfortable bed, and soft bathroom towels. While travelers still.

IN hotel industry, hotel technology, mobile devices, automation

Stampede to the Cloud

The past few years have seen the technology sector evolving in leaps and bounds, and it's only continuing to expand itself faster and farther than.

IN VOIP, hotel industry, hotel technology, cloud computing

VoIP Features That Will Boost Your Hotel, Part 3 of 3

If you've been regularly keeping up with our blog, you know that in recent weeks we've been discussing the Voice over Internet Protocol (VoIP).

IN VOIP, hoteliers, hotel industry, hotel technology, VoIP features

No Free Wi-Fi at Your Hotel? Then Say Goodbye to Future Guests

The hospitality business can be summed up in these six words:

IN hoteliers, hotel industry, hotel technology, Wi-Fi, guest relations

VoIP Features That Will Boost Your Hotel, part 2 of 3

Voice over Internet Protocol (VoIP) has taken the world of business by storm, and those within the hospitality industry are no exception. Hotels of.

IN VOIP, hotel industry, hotel technology, VoIP features

VoIP Features That Will Boost Your Hotel, part 1 of 3

By now, you've probably read numerous blog posts and educational articles highlighting the benefits available to small businesses who make the.

IN VOIP, hotel industry, hotel technology, guest relations

A Few Things That Travelers Don't Want to See at Your Hotel

Before arriving at your hotel, your guests may have some anxiety concerning the level of comfort that your facility can provide. While an excellent.

IN VOIP, hotel industry, hotel technology, guests, travelers

How to Alleviate Employee Concerns of VoIP, part 2 of 2

VoIP has the power to completely transform the way that your hotel operates and does business -- if, that is, you can overcome your employee’s.

IN VOIP, VoIP benefits, hoteliers, hotel industry, hotel technology

What Effect Do Mobile Devices Have on Direct Bookings and Guest Engagement?

The fact that more adults are using mobile devices than ever before is nothing new, but these same users are employing their devices in new ways. In.

IN hotel industry, mobile apps, mobile devices, responsive design

The Best Ways to Make Business Guests Happy, Part 2 of 2

Few customers have the influence and pull that your business guests do. Business travelers are a constant in the hospitality industry, requiring.

IN VOIP, hoteliers, hotel industry, hotel technology, guest relations

The Best Ways to Make Business Guests Happy, Part 1 of 2

When you’re in the hospitality business, you understand the value of earning customer trust and loyalty. After all, satisfied customers will offer.

IN VOIP, hotel industry, hotel technology, happy customers

5 Great VoIP Features for Your Hotel

Mikogo, creator of free screen sharing and online meeting software, recently reported that over 57 percent of SMBs are exploring their VoIP options,.

IN VOIP, hotel industry, hotel technology, VoIP features

Train Your Hotel Employees on VoIP the Fast and Easy Way!

Upgrading your hotel's communications network to utilize a Voice over Internet Protocol (VoIP) system can make a huge difference in your ability to.

IN VOIP, hotel industry, hotel technology, employee training, VoIP training

How Your Hotel Can Become a Social Media Powerhouse in 2016

We all know that social media is essential for successful modern marketing. Because this medium is constantly changing and evolving, though, hotel.

IN VOIP, social media, hotel industry, hotel technology, marketing

Why IP Phone Sales are Strong

Thanks to improvements in communication technology, this is certainly an exciting time to be alive. You can now stay in touch with friends over long.

IN VOIP, hoteliers, hotel industry, hotel technology, mobility

The Basics of VoIP, Part 2 of 3

Last week, we started to take a look at the basics of VoIP -- what it is and how it works. If you're like many of our readers, you were probably.

IN VOIP, hoteliers, hotel industry, legacy phone system

5 VoIP Security Threats to Be Aware Of

It seems that on a daily or weekly basis, we're hearing about a data breach of some kind. Whether it's the leak of corporate e-mails, an online.

IN VOIP, hoteliers, hotel, hotel industry, hotel technology, cybersecurity, encryption, firewall, data breach

How Social Media Can Take Your Hotel to the Next Level

If you could generate interest about your hotel, promote everything that you have to offer, engage with your existing patrons, and expand your.

IN VOIP, hoteliers, social media, hotel industry, hotel technology

Would James Bond Want to Use Your Hotel?

He's smooth. He's slick. He's good with the ladies. He's… Bond. James Bond.

IN VOIP, hoteliers, hotel, hotel industry, James Bond, gadgets, keyless entry

VoIP Security Threats and Ways of Mitigating the Risks, Part 2 (of 2)

Last week, we spent some time covering the various threats that can be posed to a hotel's VoIP network. Although the very idea of these types of.

IN VOIP, VOIP provider, hoteliers, hotel industry, hotel technology, cybersecurity, VOIP security

VoIP Security Threats and Ways of Mitigating the Risks, Part 1 (of 2)

Cybersecurity is a concern for enterprises and individuals across the globe. While you may know how to make use of your spam filter and recognize.

IN VOIP, hoteliers, hotel industry, hotel technology, cybersecurity, VOIP security, risk mitigation

Mobile Milestones Your Hotel Must Meet

Everyone in the hotel industry knows the extreme importance of keeping up with current technology trends. Whether it's switching keys for keycards,.

IN VOIP, hoteliers, hotel, hotel industry, hotel technology, tablets, Wi-Fi, mobile optimization

5 Reasons Why Your Online Booking Numbers are Low

As a hotelier, you're constantly looking for ways to increase your bookings, and in today's digital era, there's no better medium for accomplishing.

IN VOIP, hoteliers, social media, hotel industry, hotel technology, mobile optimization

4 Unique Benefits of Upgrading Your Hotel to VoIP

After years of being an also-ran, VoIP has positioned itself as an industry leader, providing businesses with a new way of communicating. Hotels that.

IN VOIP, VOIP provider, VoIP benefits, hoteliers, hotel industry, hotel technology, telecommuting