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PhoneSuite - Blog

The Move to Managed Voice: A Shift in the Way VoIP is Done

  VoIP (Voice over Internet Protocol) has been around since the first systems were installed in 1995, long before the internet was commonplace in the.

IN VOIP

Ready for the Spring/Summer Hotel Rush? These Tips Will Help!

Now that the weather is starting to warm up, people will begin making vacation plans for the spring and summer seasons. Are you ready for this influx.

IN VOIP, Voiceware, Season Rush

How VoIP Changes Your Hotel's Finances

As a hotel owner or manager, you are well-versed in the financial aspect of running a hotel and keeping your guests happy and willing to return..

IN VOIP, VoIP Hotel Phone System, VoIP for Hotels, Hotel finances

This is What Training Your Hotels on a Hotel VoIP System Looks Like

If you've recently decided to install a hotel VoIP phone system, then congratulations are in order. With all the benefits that VoIP has to offer, you.

IN VOIP, VoIP Hotel Phone System, VoIP for Hotels

Cutting Costs at Your Hotel Through the Use of VoIP and Other Technologies

Operating a hotel has many different costs involved and, due to customer demand of various amenities, that trend is likely to continue. These days,.

IN VOIP, VOIP provider, VoIP benefits, cutting costs

Check Out These Great Tips to Make Your VoIP More Secure

If you’ve been thinking about ditching your hotel’s legacy phone system in favor of Voice over Internet Protocol (VoIP) telephony, you’ve probably.

IN VOIP, hoteliers, hotel technology, data security, legacy phone system

Improving Your Hotel Marketing in 2017 (part 2 of 2)

It’s important that your hotel finish out the year strong, and that means you need to step up your marketing game. Last week, we took a look at some.

IN Hosted PBX, VOIP, hotel technology, marketing, Hosted VoIP

Improving Your Hotel Marketing in 2017 (part 1 of 2)

2016 may have come to an end, but that doesn’t mean you should be slowing up on your hotel marketing efforts as you look forward to the new year. Now.

IN VOIP, hoteliers, hotel technology, content marketing, marketing, mobile technology

How to Prevent Your Hotel's VoIP System from Being Attacked

Voice over Internet Protocol (VoIP) phone solutions are the next big thing for hotels across the globe. Not only are VoIP systems extremely.

IN Hosted PBX, VOIP, firewall, data security, Hosted VoIP, hotel security

Mobile: Not Just for Guests Anymore

As a hotelier, you’re constantly looking for new ways to keep your customers happy and to satisfy their ever-evolving needs. This is probably.

IN VOIP, hoteliers, hotel industry, hotel technology, mobile technology

SIP Trunking -- What is It and Why Should I Care?

If you've been researching options for your hotel's phone system, chances are that you've come across the term "SIP Trunking". Unless you're familiar.

IN VOIP, PBX, SIP, hotel industry, hotel technology, SIP Trunking

Don't Become a Victim of PBX Regret

Back in the 90s, hotels pretty much had one option for complex, multi-line phone systems: the PBX. These systems were okay for what they were. They.

IN Hosted PBX, VOIP, hoteliers, PBX, hotel technology

Modern Hotels: How Technology is Shaping the Future

Technology is officially a way of life now, and there’s no going back. Whether it’s the popularity of augmented reality, talking to your car to.

IN VOIP, hotel industry, hotel technology, Wi-Fi, keyless entry

Moving PBX to a Managed Service

No hotel can operate without a reliable phone system - that’s just common sense! People need to be able to call into your hotel to make reservations.

IN VOIP, PBX, hotel industry, legacy phone system

Self-Service: Great for Guests, Incredible for Hoteliers

Do you have what your customers want? While the hospitality industry has traditionally put its emphasis on offering personal, face-to-face.

IN VOIP, hoteliers, hotel technology, self-service

Leveraging the Cloud for Hotel Staff

Instant and accurate communication is an absolute "must" within the hotel industry. Having the ability to quickly convey information and make.

IN VOIP, hotel industry, hotel technology, cloud computing, concierge

Stampede to the Cloud

The past few years have seen the technology sector evolving in leaps and bounds, and it's only continuing to expand itself faster and farther than.

IN VOIP, hotel industry, hotel technology, cloud computing

4 Techniques That Will Protect Your Hotel's VoIP From Hackers

Voice over Internet Protocol (VoIP) telephony is everywhere, and hotels are no exception. Hoteliers who wish to stay current and relevant in order to.

IN VOIP, hoteliers, hotel technology

What 5G Mobile Communications Could Mean to Your Hotel

It doesn't seem that long ago that the world was introduced to the incredible speed of 4G mobile. Suddenly, messages were able to reach our devices.

IN VOIP, hoteliers, 5G, 4G, mobile communications

VoIP Features That Will Boost Your Hotel, Part 3 of 3

If you've been regularly keeping up with our blog, you know that in recent weeks we've been discussing the Voice over Internet Protocol (VoIP).

IN VOIP, hoteliers, hotel industry, hotel technology, VoIP features

VoIP Features That Will Boost Your Hotel, part 2 of 3

Voice over Internet Protocol (VoIP) has taken the world of business by storm, and those within the hospitality industry are no exception. Hotels of.

IN VOIP, hotel industry, hotel technology, VoIP features

VoIP Features That Will Boost Your Hotel, part 1 of 3

By now, you've probably read numerous blog posts and educational articles highlighting the benefits available to small businesses who make the.

IN VOIP, hotel industry, hotel technology, guest relations

A Few Things That Travelers Don't Want to See at Your Hotel

Before arriving at your hotel, your guests may have some anxiety concerning the level of comfort that your facility can provide. While an excellent.

IN VOIP, hotel industry, hotel technology, guests, travelers

How to Alleviate Employee Concerns of VoIP, part 2 of 2

VoIP has the power to completely transform the way that your hotel operates and does business -- if, that is, you can overcome your employee’s.

IN VOIP, VoIP benefits, hoteliers, hotel industry, hotel technology

How to Alleviate Employee Concerns of VoIP, Part 1 of 2

Change is inevitable, but so is resistance to it. After years of doing things the same way, your hotel’s employees may be hesitant to embrace a.

IN VOIP, VoIP benefits, hoteliers, hotel technology

The Best Ways to Make Business Guests Happy, Part 2 of 2

Few customers have the influence and pull that your business guests do. Business travelers are a constant in the hospitality industry, requiring.

IN VOIP, hoteliers, hotel industry, hotel technology, guest relations

The Best Ways to Make Business Guests Happy, Part 1 of 2

When you’re in the hospitality business, you understand the value of earning customer trust and loyalty. After all, satisfied customers will offer.

IN VOIP, hotel industry, hotel technology, happy customers

5 Great VoIP Features for Your Hotel

Mikogo, creator of free screen sharing and online meeting software, recently reported that over 57 percent of SMBs are exploring their VoIP options,.

IN VOIP, hotel industry, hotel technology, VoIP features

Train Your Hotel Employees on VoIP the Fast and Easy Way!

Upgrading your hotel's communications network to utilize a Voice over Internet Protocol (VoIP) system can make a huge difference in your ability to.

IN VOIP, hotel industry, hotel technology, employee training, VoIP training

How Your Hotel Can Become a Social Media Powerhouse in 2016

We all know that social media is essential for successful modern marketing. Because this medium is constantly changing and evolving, though, hotel.

IN VOIP, social media, hotel industry, hotel technology, marketing

5 Mistakes to Avoid When Choosing a VoIP Vendor

Thanks to advances in the emerging technology, the hotel industry is seeing a huge shift away from legacy phone systems to Voice over Internet.

IN VOIP, VOIP provider, hoteliers, hotel technology, VoIP vendor

The Basics of VoIP for Your Hotel, Part 3 of 3

If you've been following the first two parts of our 3-part series on the basics of VoIP, you should now have a comprehensive understanding of what.

IN VOIP, hoteliers, PBX, SIP, hotel technology

Why IP Phone Sales are Strong

Thanks to improvements in communication technology, this is certainly an exciting time to be alive. You can now stay in touch with friends over long.

IN VOIP, hoteliers, hotel industry, hotel technology, mobility

The Basics of VoIP, Part 2 of 3

Last week, we started to take a look at the basics of VoIP -- what it is and how it works. If you're like many of our readers, you were probably.

IN VOIP, hoteliers, hotel industry, legacy phone system

5 VoIP Security Threats to Be Aware Of

It seems that on a daily or weekly basis, we're hearing about a data breach of some kind. Whether it's the leak of corporate e-mails, an online.

IN VOIP, hoteliers, hotel, hotel industry, hotel technology, cybersecurity, encryption, firewall, data breach

The Basics of VoIP for Your Hotel, Part 1 of 3

As a successful hotelier, you want to make decisions for your business that will enable you to grow and thrive. This often means having the ability.

IN VOIP, VOIP provider, hoteliers, hotel, hotel technology

How Social Media Can Take Your Hotel to the Next Level

If you could generate interest about your hotel, promote everything that you have to offer, engage with your existing patrons, and expand your.

IN VOIP, hoteliers, social media, hotel industry, hotel technology

Traveling for Christmas? Here's What Patrons are Looking For in a Hotel

It's the most wonderful time of the year -- especially for hoteliers! Folks from all over the country make the mecca back home for the holidays, and.

IN VOIP, hoteliers, hotel technology, holiday travel, Christmas

Would James Bond Want to Use Your Hotel?

He's smooth. He's slick. He's good with the ladies. He's… Bond. James Bond.

IN VOIP, hoteliers, hotel, hotel industry, James Bond, gadgets, keyless entry

VoIP Security Threats and Ways of Mitigating the Risks, Part 2 (of 2)

Last week, we spent some time covering the various threats that can be posed to a hotel's VoIP network. Although the very idea of these types of.

IN VOIP, VOIP provider, hoteliers, hotel industry, hotel technology, cybersecurity, VOIP security

VoIP Security Threats and Ways of Mitigating the Risks, Part 1 (of 2)

Cybersecurity is a concern for enterprises and individuals across the globe. While you may know how to make use of your spam filter and recognize.

IN VOIP, hoteliers, hotel industry, hotel technology, cybersecurity, VOIP security, risk mitigation

Mobile Milestones Your Hotel Must Meet

Everyone in the hotel industry knows the extreme importance of keeping up with current technology trends. Whether it's switching keys for keycards,.

IN VOIP, hoteliers, hotel, hotel industry, hotel technology, tablets, Wi-Fi, mobile optimization

Techniques That Will Improve Your Hotel's Productivity

Anyone working within the hotel industry is well aware of the many challenges that come with being required to meet the needs of numerous guests.

IN VOIP, hoteliers, PBX, hotel technology, productivity, billing automation, Find Me

5 Reasons Why Your Online Booking Numbers are Low

As a hotelier, you're constantly looking for ways to increase your bookings, and in today's digital era, there's no better medium for accomplishing.

IN VOIP, hoteliers, social media, hotel industry, hotel technology, mobile optimization

4 Unique Benefits of Upgrading Your Hotel to VoIP

After years of being an also-ran, VoIP has positioned itself as an industry leader, providing businesses with a new way of communicating. Hotels that.

IN VOIP, VOIP provider, VoIP benefits, hoteliers, hotel industry, hotel technology, telecommuting

Hotel BOYD -- How to Make It Work

One of the greatest things that VoIP can introduce your hotel to is the idea of Bring Your Own Device (BYOD) as a way to increase functionality and.

IN VOIP, hoteliers, telephony, hotel technology, BYOD, smartphones

4 Ways that VoIP Relieves Stress in Hotel Employees

You don't have to be a part of the workforce for too long before you realize that even the most relaxed business environment can be quite stressful..

IN Hotel Phone System Articles, VOIP, hoteliers, hotel, hotel technology, telecommuting

How Your Hotel's Blog Can Increase Booking Rates

What are you doing to attract new guests and engage with your existing customers? One of the best ways that hotels can connect with their clientele.

IN Hotel Phone System Articles, VOIP, hoteliers, blog, social media, hotel, hotel technology, blogging, content marketing

What the Griswolds Would Expect Today from Your Hotel's Technology

Throughout the years, the Griswold family suffered from their fair share of vacation mishaps -- including disasters with their hotels. Whether they.

IN VOIP, technology, Vacation, Griswolds, hotel technology, tablets

Your Hotel Needs a VoIP Phone System… and Here's Why

It's no secret that a hotel's communications system is its life's blood. Can you imagine if your business was handled through the use of morse code.

IN Hosted PBX, VOIP, VOIP provider, VoIP benefits, hoteliers, telephony, IP telephony

Things You May Not Know About VoIP

We all know that VoIP provides hotel owners and managers with an alternative communications system. We also know that the quality of VOIP has.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits, hoteliers, PBX, telephony

The Traditional Phone is Quickly Becoming Obsolete

You have to wonder if, after that initial phone call, Alexander Graham Bell could ever have envisioned how his "simple" invention would reshape the.

IN Hotel Phone System Articles, Articles, VOIP, VOIP provider, traditional PBX, IP telephony

5 Ways Your Hotel Can Save Money with a VoIP Solution

Everyone in the hotel industry is looking for ways to cut costs without skimping on the needs and desires of their guests. What many hospitality.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits, hoteliers

The Differences in VoIP: Technology Comparisons

As we've covered recently, many hotel owners and managers are somewhat reluctant to make a change to VoIP because they're not completely comfortable.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits, hoteliers, PBX, SIP, telephony, technology, technology comparisons, traditional PBX, IP telephony

Not a Technical Person? That's Okay … We'll Explain VoIP

Even if you're a business veteran, new technology can seem quite daunting. That's why many hoteliers are hesitant when it comes to upgrading to VoIP..

IN Hotel Phone System Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits

Primary Benefits of Hosted VoIP for Hotels, Part Two

If you've been keeping up with recent technology trends, you may already be aware that Voice over Internet Protocol is sweeping through a number of.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits

Primary Benefits of Hosted VoIP for Hotels, Part One

As a hotelier, one of your core responsibilities is keeping up and implementing new technology that will service both your employees and customers..

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits

Learn Everything You Can About Your VoIP Provider

Phone systems are integral to the hospitality business. We need them to book reservations, manage guest relations,  allow guests to conduct business.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, knowledge is power, VOIP provider, knowledge

Centrex to CPE to Hosted: Full Circle Deja Vu

I was asked to write a quick paper on hosted phone systems versus traditional CPE systems and it turns out that CPE replaced the original hosted.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, Centrex