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PhoneSuite - Blog

How a Better Phone System Can Improve Your Guest Experience

It seems like just yesterday we were all using rotary phones that were either attached to the wall or sat on a desk like a cumbersome paperweight..

IN Hotel Phone System Articles

7 Qualities to Look for in a VoIP Provider

There’s no denying that VoIP is the phone system of the future — while voice over internet protocol technology has been prevalent for several.

IN VoIP for Hotels

7 Tips for Securing Your PBX System

It seems like just yesterday we were all using rotary phones that were either attached to the wall or sat on a desk like a cumbersome paperweight..

IN Hotel Phone System Articles

Why You Should Move Your Hotel’s Technology To the Cloud

There’s a common expression among IT professionals: “the cloud is just someone else’s computer.” This sentiment is often used to justify keeping.

IN Hotel Phone System Articles

How VoIP Can Help Grow Your Hotel

VoIP systems have been growing in popularity for several decades, but there are still many business and hotel owners who haven’t adopted this new.

IN Hotel Phone System Articles

Industry Outlook: the Forecast for VoIP in 2021

The global market for VoIP has exploded in the last few decades, driven by more and more advanced business technology and an increasingly digital.

IN Hotel Phone System Articles

VoIP: A Sustainable Communication Solution

Today’s customers have high standards for the businesses they visit, and hotels are no exception. Your prospective guests care about the quality of.

IN VoIP Hotel Phone System

Hotel VoIP Systems Come Down to Simplicity and Control

Decisions concerning the operation of your hotel are not to be taken lightly, and the decision to upgrade your communications system is certainly no.

IN Hotel Phone System Articles

Why Do Hotel Phones Need All of This New Tech?

It seems like just yesterday we were all using rotary phones that were either attached to the wall or sat on a desk like a cumbersome paperweight..

IN Hotel Phone System Articles

Phonesuite Solutions: The Right Fit For Your Hotel Investment

At Phonesuite, we know every hotel’s situation is different. Some hotel owners consider the hotel an investment in real estate, intending to add.

IN VoIP for Hotels

Bouncing Back: a Hotel Industry Outlook for 2021

2020 was a challenging year for businesses in every sector, but the travel and hospitality industry was one of the hardest hit. After a decade of.

IN Hotel Phone System Articles

Key VoIP Features Your Business Should be Using

You’ve heard a lot about the potential benefits of switching your hotel to a VoIP phone system, but not all digital PBX networks are the same. Hotels.

IN VoIP for Hotels

Voiceware Express - Compliance and Simplicity

If your hotel’s phones are still running on analog phone lines or basic VoIP, it’s time to modernize. Voiceware Express is one of Phonesuite’s.

IN Hotel Phone System Articles

What Sets Phonesuite Systems Apart

A voip phone system is a big upgrade, and you have a lot of choices which system to install in your hotel. When you’re considering the differences.

IN Hotel Phone System Articles

Balancing Self-Service and Personal Interaction at Your Hotel

  Running a hotel is a delicate balancing act. On the one hand, your hotel staff must create and nurture personal relationships with guests through.

IN Hotel Phone System Articles

Top 5 Reasons to Move Your Hotel to VoIP and the Cloud

There’s a lot of talk these days about “the cloud.” Companies in every sector are using “the cloud” for data storage, collaboration, and data.

IN cloud technology

On-Premise vs. Cloud Services — the Pros and Cons

  If you’re looking into a new VoIP phone system, you’ve probably come across a lot of jargon you didn’t understand. Don’t worry — we’re here to.

IN Hotel Phone System Articles

4 Steps for a Successful VoIP Installation

For any modern hotel, VoIP is no longer an optional upgrade. VoIP phone systems offer unparalleled flexibility, features, and upgradeability, all for.

IN Hotel Phone System Articles

Is Your VoIP System Protected Against Call Fraud?

  A VoIP phone system is the most modern and sophisticated option for your hotel’s communications. But like any internet-connected device, a VoIP.

IN Hotel Phone System Articles

Why You Need an Efficient PBX System For 2021

The year 2020 has been a difficult one for the hospitality industry — fears over the COVID-19 pandemic, massive reductions in global travel, and a.

IN Hotel Phone System Articles

Why Industry Specific VOIP PBX Matters for Your Hotel

Voice over internet protocol (VoIP) systems have been around for decades now. The majority of large businesses, hotels, hospitals, and other users of.

IN Hotel Phone System Articles

What to Consider When Selecting a Hotel PBX System

Your hotel’s communication system is one of the most crucial pieces of your operation, but it can be a costly burden to maintain. In the last few.

IN Hotel Phone System Articles

What RAY BAUM’S Act and Kari’s Law Mean for Hoteliers

  In August of 2019, the FCC passed two new pieces of legislation: the Repack Airwaves Yielding Better Access for Users of Modern Services (RAY.

IN hotel industry

The Move to Managed Voice: A Shift in the Way VoIP is Done

  VoIP (Voice over Internet Protocol) has been around since the first systems were installed in 1995, long before the internet was commonplace in the.

IN VOIP

Managed vs On-Premise — The Pros and Cons

When you’re considering an upgrade to your hotel’s phone system, you’ll come across references to “managed” services, “cloud hosting,” and.

IN Hotel Phone System Articles

Switching Your Hotel from Analog to VoIP

If you’re thinking of switching your hotel’s communication systems from a traditional analog system to a modern VoIP system, there’s no time like the.

IN Hotel Phone System Articles

Hotel Phone System Failure and Recovery Time

  As a hotel owner or manager, you have a lot of problems to juggle. Reliability shouldn’t be one of them — if your phone system goes down for any.

IN Hotel Phone System Articles

SIP Trunking: What Does Your Hotel Need to Know?

  Your primary concern as a hotel owner or manager is your ability to meet the needs of your guests, and empowering your employees is a good way to.

IN Hotel Phone System Articles

Why You Should Update Your Phone System

The year 2020 has been a rough one for the hotel industry. The COVID-19 pandemic completely upended the hospitality industry, cutting down on travel.

IN Hotel Phone System Articles

Why VoIP is a go-to Solution for Hotels

VoIP phone systems have been in common use for decades, but many hoteliers and hotel managers aren’t sold on the benefits. They might be worried.

IN Hotel Phone System Articles

A History of Hotel Phone Systems

  Landline phones are a dying breed. Consider that in 2004, more than 90 percent of American adults lived in a household with a landline, but that.

IN Hotel Phone System Articles

SIP vs Traditional Analog Trunking - Pros & Cons

  When most businesses start thinking about upgrading their phone systems, their primary concern is the system's ability to meet the needs of their.

IN SIP Trunking

Using Hotel Phone Technology to Transform Your Operations

  VoIP (Voice over Internet Protocol) phone systems have been around for a couple of decades now, offering better call quality, more scalability, and.

IN hotel technology

Are You Aware of the New 911 Laws Affecting Hotel Phone Systems? Are Your Hotels Compliant?

 

IN hotel industry

Why Managed VOICE is More Affordable

  The COVID-19 crisis has had a profound effect on the hotel industry, and it’s hard to say how long-lasting the repercussions will be. In the.

IN managed voice

Updated 911 Laws — What You Need to Know

  In August of 2019, the Federal Communications Commission (FCC) adopted rules that implement two federal laws designed to strengthen emergency.

IN Hospitality Industry

The Difference Between Managed and Unmanaged PBX

  Voice over Internet Protocol (VoIP) systems aren’t particularly new, but the hotel industry has been surprisingly behind the times when it comes to.

IN PBX

Making the Move to VoIP: What to Expect

  VoIP (Voice over Internet Protocol) has been around for decades. Rather than using old-fashioned analog phone lines, which transmit signals through.

IN VoIP for Hotels

The Importance of Hotel Communication During a Crisis

  The COVID-19 pandemic has taken a serious toll on the hotel industry, greater than anything we’ve seen in our lifetimes. Occupancy and booking are.

IN Hospitality Industry

How to Take Your Hotel Phone System Home with You

  There’s no sense in beating about the bush — the hotel, travel, and tourism industries are in the middle of the worst downturn they’ve possibly.

IN VoIP Hotel Phone System

What Your Hotel Can Cut in a Downturn — and What It Can't

  Hotels are in dire straits right now due to the COVID-19 virus pandemic. Tens of millions of people have lost their jobs, making income insecurity.

IN Hospitality Industry

How COVID-19 is Affecting the Hospitality Industry

  The COVID-19 pandemic has had a global effect unlike anything we’ve ever seen. According to the American Hotel and Lodging Association, an industry.

IN Hospitality Industry

SIP Trunking vs PSTN: What’s Best For Your Hotel?

  PSTN (Public Switched Telephone Network) is a traditional circuit-switched phone system. It’s the kind of system that’s been around since the late.

IN SIP

Replace Your Telephony System Before the Busy Season

  Every year, millions of students get out of school and head out for summer break, which is why most families take that opportunity for their annual.

IN hoteliers

Six Hospitality Trends to Watch

  Hospitality is one of the oldest industries in the world, but that doesn’t mean there isn’t room for improvement. As the world has become more.

IN Hospitality Industry

Industry Update: Looking Ahead at the Next Six Months

  The hotel industry is famous for being a little behind the times when it comes to technology, but modern consumers aren’t as patient about outdated.

IN Hospitality Industry

Sustainability and the Hospitality Industry

  Your guests care about sustainability. In every industry, consumers are becoming more and more aware of the environmental impact of their.

IN Hospitality Industry

Would an Economic Downturn Impact Your Hotel?

  The state of the hotel industry is strong. According to Hotel Management, hotel revenue in June of 2018 reached an all-time high, and deal volume.

IN Hospitality Industry

Millennials and Travel: Making the Case for Hotel Stays

    The common narrative in the business world is that millennials are broke. To some extent, that’s true; student loan debt is high and.

IN travelers

How Voiceware Express is Changing the Game

  VoIP (voice over internet protocol) systems have been around for decades, revolutionizing the way that hotels communicate both internally and.

IN Voiceware

The Case for the Boutique Hotel: Competition by Niching

  There was a time, not too long ago, when hotels competed over glamour, size, and luxury. Websites and press releases boasted about palatial.

IN VoIP for Hotels

Helping Your Hotel Thrive This Spring Break

  Spring break is one of the most popular travel times of the year. Depending on the location of your hotel, you might expect a huge surge in traffic.

IN Phonesuite

Millennials and Travel: Pushing for Loyalty

Millennials are the largest living generation in the United States, and their purchasing power is substantial. It makes sense that hoteliers would.

IN travelers

The Rise of the Luxury Hotel

  Luxury is in the eye of the beholder — the phrase “luxury hotel” is used all the time, but how do you define it? Is it about the decor and.

IN hoteliers

How to Delight Guests in 2020 Through Better Communication

  The hotel industry is thriving, and that’s good news! But it also means that there’s more competition than ever. Guests also have better resources.

IN guests

The Financial Impact of the Hotel Industry

  There are more than 54,000 hotels in the United States, offering roughly 5 million guestrooms and servicing a staggering 1.1 billion hotel guests.

IN Hospitality Industry

New Year, New VoIP

  It's a new year and a whole new decade, which means people are embracing new and exciting prospects and technologies. But even though we're now.

IN VoIP for Hotels

Real World: How Phonesuite is Helping our Hotel Customers Now

  Over the last 30 years, Phonesuite has installed sophisticated, flexible VoIP phone systems in more than 6500 hotels all over the world, from the.

IN VoIP Hotel Phone System

Dealing with Hotel Staff Turnover? Tech Can Help

Employee turnover is a major concern no matter what industry you work in, but it’s especially pronounced in the hotel industry. According to the.

IN hotel technology

New and Now in Hotels: Single API

Big news out of the hotel tech world: Impala, a London-based startup, has launched a single REST API designed for the entire hotel industry. So what.

IN Hospitality Industry

Voiceware Express — What You Need to Know

In 2020, two new pieces of legislation will go into effect that all hoteliers will need to pay close attention to: RAY BAUM’S Act and Kari’s Law..

IN Voiceware

Hospitality Is Booming — but Workers Are in Short Supply

Hotels and other lodging options have never been more popular, from vacations to “staycations” — where people rent rooms in their own city for a.

IN Hospitality Industry

5 Holiday Tips for Your Full-Service Hotel

Holidays can be a busy time for a full-service hotel owner or hotel manager — kids are out of school, and families like to take advantage of the time.

Everything You Need to Know About SIP Trunking

Compared to most businesses, hotels have pretty unique communications needs. They need to be able and receive outside calls from any of hundreds of.

IN SIP Trunking

5 Reasons Hotels Are Making the Move to Managed Voice

What’s Managed VOICE? It’s a proprietary VoIP (voice over internet protocol) system developed by Phonesuite, designed specifically for hotels and.

IN managed voice

Making the Move to Managed VOICE

Managed VOICE is Phonesuite’s affordable, adaptable, flexible response to the standard hotel PBX model. Our system is available in two versions —.

IN managed voice hotel system

The Peace of Mind of Managed VOICE

VoIP (voice over internet protocol) phone technology has been around for more than 20 years now, and it’s still growing. According to Ironpaper,.

IN VoIP for Hotels

OTAs Are in Decline — Your Phone System Can Pick Up the Slack

There was a time when travel agents were the only way to book travel. You called them or went into their offices, told them where you wanted to go,.

Automating or Answering — Which is Right for Your Hotel?

Technology is constantly moving forward, and it’s obvious in the hotel world. Smart sensors on water pipes and heaters can predict maintenance before.

IN VoIP Hotel Phone System

SIP vs Analog Trunking: What Hotels Need To Know

When most businesses think about upgrading phone systems, their main concern is the system’s ability to meet the needs of their employees. For.

IN hotel technology trends

How Phonesuite Services Hotels of Any Size

For more than 30 years, Phonesuite has been completely dedicated to the hotel industry. But “hotel” can mean a lot of different things, from 10-room.

IN Hotel Phone System Articles

VoIP Installation Checklist — What To Do Before You Upgrade

You’ve heard all about VoIP phone systems — the flexibility, the cost savings, and the benefits it will give to your staff — but how do you actually.

IN VoIP for Hotels

Mad Men to Millennials: Hotel Phone Systems Through the Years

Alexander Graham Bell won the first patent for a telephone in 1876, and hotels wasted no time implementing this exciting new mode of communication to.

IN VoIP Hotel Phone System

Meeting Your Hotel Guests’ Expectations In A 5G World

4G data networks were introduced in 2009 and ushered in a whole new era of smartphone capabilities — streaming video, live location tracking, and.

IN Hotel Phone System Articles, hospitality technology, technology trends, VoIP Hotel Phone System

How Better Technology Can Help Your Hotel Staff

There’s no substitute for the human touch — when your customers need help, you want a friendly, knowledgeable, professional person at the front desk.

IN hospitality technology, technology trends

What’s Managed VOICE? Why Should You Switch?

Managed VOICE is Phonesuite’s cost-saving, future-proof answer to the traditional hotel PBX model. With Managed VOICE, you can choose between a.

IN Hotel Phone System Articles, hospitality technology, technology trends, Voiceware, VoIP Hotel Phone System

Keeping With The Times: Tapping Into Hotel Phone Tech Today

It’s the 21st century — hotels, along with every other industry, are modernizing quickly. But it’s not just high-speed internet, voice assistants in.

IN Hotel Phone System Articles, hospitality technology, technology trends, Voiceware, VoIP Hotel Phone System, VoIP for Hotels

The State of VoIP Hotel Phone System Security in 2019

In May of this year, the popular messaging service WhatsApp revealed that their system had a vulnerability that might have allowed hackers access to.

IN VOIP security, hotel technology trends, technology trends, VoIP Hotel Phone System

Is a New VoIP Phone System Right for Your Hotel?

Technology has come a long way in almost every industry, including the hospitality industry. TVs are thinner, the internet is faster, physical keys.

IN Hotel Phone System Articles, Voiceware, VoIP Hotel Phone System, VoIP for Hotels

The State of Hotel Technology

As is true in many industries, hotel technology news and seminars seem to be circling around hot new tech trends and buzzwords like AI (Artificial.

IN Wi-Fi, hospitality technology, technology trends

Why You Should Switch Your Hotel To A VoIP System

In today’s digital world, customers are more and more accustomed to interacting with the world through their smartphones. From work projects to.

IN Voiceware, VoIP Hotel Phone System, VoIP for Hotels

A Look into Full-Service and Resort Hotels

What do family vacationers, business travelers, and honeymooners have in common? Well, they might all be enjoying the amenities in your full-service.

IN VoIP for Hotels

How Voiceware’s New Functionalities Will Improve Your Hotel

The hotel industry is always changing. As a hotelier, you may be at the forefront of new technology that enhances the guest experience and improves.

IN hospitality technology, Voiceware

Top 5 Reasons to Choose a Phonesuite VoIP System over Mitel

If you're a hotelier, there's a very good chance that you are familiar with Mitel's line of business phones. These phones have been around for quite.

IN VoIP Hotel Phone System

Empower Your Staff and Boost Efficiency with Phonesuite Systems

Regardless of how busy your hotel is on any particular day, your top priority must always be to take care of your guests in a timely and professional.

IN hospitality technology

Hotel Tech Offerings That Appeal to The Modern Guest

In today’s technology-obsessed world, guests have come to expect quick service, readily available information, and seamless check-in processes.

IN hotel technology trends

Ready for the Spring/Summer Hotel Rush? These Tips Will Help!

Now that the weather is starting to warm up, people will begin making vacation plans for the spring and summer seasons. Are you ready for this influx.

IN VOIP, Voiceware, Season Rush

Looking for the Perfect Hotel Communications Solution for Your Clients? Phonesuite is Here

We’ve been an innovator in the hotel communications space for decades. Why should that matter to you? Because as a trusted provider of reliable tech.

IN VoIP for Hotels

Outage Fears at Your Resort? Not With PhoneSuite On The Job

Anyone who owns or manages a resort hotel understands that their guests expect quite a lot from their stay. They expect not only premium amenities,.

IN benefits of voip, VoIP Hotel Phone System, VoIP for Hotels

How Phonesuite Works for Select-Service Hotels

Your select-service hotel is just what travelers need. Great service, clean, comfortable rooms, and perks like complimentary coffee and muffins in.

IN hospitality technology, benefits of voip, VoIP for Hotels

How Phonesuite Gives Your Room Service That Extra “Oomph”

If your hotel offers room service, you know it’s an essential part of the guest experience. Whether it's ordering food, requesting a wakeup call, for.

IN hotel industry, VoIP for Hotels, Room Service

VoIP Solutions for the Hotel Industry

Hotels have so many technological advances available to them these days that it's safe to say at this point that we are now living in the future that.

IN VoIP vendor, VoIP for Hotels

How Hotel Communication is Changing

Although the core tenets of the hotel industry - making guests happy during their stay - has remained the same since its inception, pretty much.

IN VoIP benefits, cybersecurity, data security

Lessons to Learn from Marriott's 2018 Security Breach

It seems as if we've reached the point where security breaches will simply be a fact of life for all businesses going forward. Hotel communications.

IN VoIP benefits, cybersecurity, data security

The Benefits of a VoIP Provider That Specializes in the Hospitality Industry

The decision to upgrade your hotel's communications system to Voice over Internet Protocol is often not an easy one. When you do make the switch, it.

IN VOIP provider, VoIP benefits, VoIP Hotel Phone System, VoIP for Hotels

Questions To Ask About Your Current Non-VoIP Phone System

Since your hotel's communications system is integral to how your hotel operates on a daily basis, the trepidation that you feel when it comes to.

IN legacy phone system, VoIP Hotel Phone System, VoIP for Hotels

How Phonesuite’s 2018 Innovations Will Improve Hotel Communications In 2019

Being involved in the hotel industry in any way means that there is a constant need to innovate. Companies that don't offer new ways of doing things.

IN hotel technology trends, VoIP for Hotels

So You Want to Use a Chatbot at Your Hotel? What You Need To Know

The hotel industry has changed by leaps and bounds over the past couple of decades, and a big reason for that is the multitude of different.

IN hotel technology, cutting costs, hotel technology trends, hotel website

PhoneSuite's VoIP System Can Alleviate Busy Times

Everyone involved with the hotel industry understands that when a hotel gets busy, it can get really busy. Often times, it seems that everyone is.

IN Hotel Phone System Articles, VOIP provider, hotel technology, VoIP for Hotels

How PhoneSuite Simplifies the VoIP Installation Process

Every hotel owner or manager understands the importance of having a robust phone system. They also understand the importance of staying on top of the.

IN Hotel Phone System Articles, VOIP provider, hotel technology, happy customers, VoIP for Hotels

PhoneSuite Goes Above And Beyond With Clients - Here's How

It's no secret that customer service is the backbone of business success in every type of industry. The problem is that with the advent of certain.

IN Phonesuite, hotel technology trends, managed voice

Current Happenings in the Hotel Phone System Industry

The hotel phone system industry has certainly been changing and growing in recent years. In fact, in a lot of ways, it's almost unrecognizable from.

IN hotel technology trends, technology trends

Google Maps and Google My Business Are Changing the Hospitality Landscape

Many years ago, when the internet was in its infancy, few people probably ever considered that it would change the world forever. But, as any.

IN hotel technology trends, technology trends, hotel website, hotel competition

Communication and Community Go Hand-in-Hand at Your Hotel

There's a lot to be said about the importance of community and how it relates to the success of a society. But, have you ever given any thought to.

IN hotel industry, employee training

Ski Resort Success Boils Down to Improving Your Hotel Phone System

Now that winter has finally arrived once again, millions of people across the country and around the globe will be pulling their parkas, skis,.

IN increase hotel revenue, VoIP for Hotels, managed voice, managed voice hotel system

How a Managed Voice Hotel Phone System Can Bolster Your Hotel's Mission

As a hotel owner or manager, it's very easy to get caught up in the day-to-day activities of your hotel. It seems like there's often   not enough.

IN managed voice, managed voice hotel system

Hotel Technology Offerings That Appeal to Families

As the old saying goes, the family that plays together, stays together. Maybe this is why every year, millions of families across the country pack.

IN hotel offerings for families, Hotels for families

How VoIP Changes Your Hotel's Finances

As a hotel owner or manager, you are well-versed in the financial aspect of running a hotel and keeping your guests happy and willing to return..

IN VOIP, VoIP Hotel Phone System, VoIP for Hotels, Hotel finances

This is What Training Your Hotels on a Hotel VoIP System Looks Like

If you've recently decided to install a hotel VoIP phone system, then congratulations are in order. With all the benefits that VoIP has to offer, you.

IN VOIP, VoIP Hotel Phone System, VoIP for Hotels

Could Switching Your Hotel Phone System to VoIP Make You a Big Player?

Let's face it - the hotel industry is a tough nut to crack. It is especially difficult when you're facing tough competition that is often brought on.

IN VoIP Hotel Phone System

Kid-Friendly Technology That Your Hotel Can’t Do Without

Today’s hotels are a lot different than they were just a couple of decades ago and technology has been involved with many of the biggest changes.

IN kid friendly technology for hotels

Techniques to Prevent Intrusion into Your VoIP Hotel Phone System

It's difficult to turn on the news today or even go on the internet without hearing about a recent data breach that caused hassle and inconvenience.

IN hotel security, VoIP Hotel Phone System

5 Clues That Your VoIP Hotel Phone System is Being Hacked

Protection against data breaches should be on every business owner's to-do list. In fact, we recently wrote a blog detailing how you can protect your.

IN VoIP Hotel Phone System, VoIP System Hacked

How Your Hotel Can Properly Utilize Social Media Platforms

Not too long ago, we discussed the importance of your hotel having a website to call its own. We're really hoping that you heeded our advice, because.

IN social media, VoIP Hotel Phone System

Tips to Help Your Hotel Beat Its Competition

You probably already noticed but it's a real jungle out there in the hotel industry. It can sometimes seem like there's a hotel on every corner. How.

IN VoIP Hotel Phone System, hotel competition

Avoid These Technology Mistakes at Your Hotel

In case you haven’t noticed, technology has become a way of life for most areas around the globe. Advances in technology have allowed us to do things.

IN hotel technology mistakes

A Dozen Simple Ways to Increase Hotel Revenue - Part 2

Increasing revenue at a hotel these days can be somewhat tricky, especially since certain costs are going up due to what travelers now often expect.

IN increase hotel revenue

5 Reasons That Your Small Hotel Should Be Using VoIP

The hotel industry has seen its share of ups and downs over the years, and many smaller hotels often find themselves struggling to keep up with their.

IN VoIP for small hotels

6 Qualities to Look for in a VoIP Provider

If you’ve decided that Voice over Internet Protocol is right for your hotel, then - congratulations! You’ve chosen to save money at your hotel while.

IN VOIP provider

Direct Bookings Going the Way of the Dodo? Let’s Fix That!

Although there are many ways that your hotel can receive bookings from indirect resources, you stand to make more money when guests reserve.

IN direct bookings

5 Benefits of VoIP for Your Hotel

Years ago, hotels didn't really have a choice when it came to a communication system that was to be utilized by both their employees and their.

IN benefits of voip

A Dozen Simple Ways to Increase Hotel Revenue - Part 1

The life of a hotel owner or manager is certainly not an easy one these days. With so much competition in the hospitality industry, it can seem.

IN ways to increase hotel revenue

No Matter Its Size, Your Hotel Must Have a Website

It can sometimes seem like the entire world is one big website. No matter where you look or what you do, you'll see businesses advertising their.

IN hotel website

Technology Trends That Are Taking the Hospitality Industry by Storm: Part 2

Technology has become such an integrated part of our lives that most of us can’t imagine living without it. This is not only true for personal use,.

IN hotel technology, technology trends

Technology Trends That Are Taking the Hospitality Industry by Storm: Part 1

Technology has become such a normal part of our everyday lives that when we come across a business that doesn’t use the latest tech, we tend to.

IN hospitality technology, hotel technology trends

Cutting Costs at Your Hotel Through the Use of VoIP and Other Technologies

Operating a hotel has many different costs involved and, due to customer demand of various amenities, that trend is likely to continue. These days,.

IN VOIP, VOIP provider, VoIP benefits, cutting costs

The Triple-A Plan to Profit from Your Hotel’s Free Wi-Fi

It's no big secret that modern travelers expect free Wi-Fi from the hotels that they visit. Whether they need to stay connected with family, remain.

IN technology, hotel industry, hotel technology, Wi-Fi, data analytics

Check Out These Great Tips to Make Your VoIP More Secure

If you’ve been thinking about ditching your hotel’s legacy phone system in favor of Voice over Internet Protocol (VoIP) telephony, you’ve probably.

IN VOIP, hoteliers, hotel technology, data security, legacy phone system

Improving Your Hotel Marketing in 2017 (part 2 of 2)

It’s important that your hotel finish out the year strong, and that means you need to step up your marketing game. Last week, we took a look at some.

IN Hosted PBX, VOIP, hotel technology, marketing, Hosted VoIP

Improving Your Hotel Marketing in 2017 (part 1 of 2)

2016 may have come to an end, but that doesn’t mean you should be slowing up on your hotel marketing efforts as you look forward to the new year. Now.

IN VOIP, hoteliers, hotel technology, content marketing, marketing, mobile technology

How to Prevent Your Hotel's VoIP System from Being Attacked

Voice over Internet Protocol (VoIP) phone solutions are the next big thing for hotels across the globe. Not only are VoIP systems extremely.

IN Hosted PBX, VOIP, firewall, data security, Hosted VoIP, hotel security

Cloud Technology and Hotel Profits: Better Together

Searching for new ways to increase your hotel’s cashflow? Look no further than the cloud! Not only do cloud-based solutions empower you to offer.

IN hoteliers, hotel industry, guest relations, cloud computing, cloud technology

Mobile: Not Just for Guests Anymore

As a hotelier, you’re constantly looking for new ways to keep your customers happy and to satisfy their ever-evolving needs. This is probably.

IN VOIP, hoteliers, hotel industry, hotel technology, mobile technology

SIP Trunking -- What is It and Why Should I Care?

If you've been researching options for your hotel's phone system, chances are that you've come across the term "SIP Trunking". Unless you're familiar.

IN VOIP, PBX, SIP, hotel industry, hotel technology, SIP Trunking

Don't Become a Victim of PBX Regret

Back in the 90s, hotels pretty much had one option for complex, multi-line phone systems: the PBX. These systems were okay for what they were. They.

IN Hosted PBX, VOIP, hoteliers, PBX, hotel technology

Tech and Non-Tech Features Hoteliers and Guests Love (pt 2)

Making travelers feel comfortable and happy is what your hotel is all about. It's important, then, that all of your amenities and features have this.

IN hoteliers, hotel industry, hotel technology, self check-in

Tech and Non-Tech Features Hoteliers and Guests Love (pt 1)

We live in a high tech, fast paced world. Today's travelers expect the latest and greatest technological conveniences from your hotel, and they want.

IN hoteliers, technology, hotel industry, hotel technology, Wi-Fi

Modern Hotels: How Technology is Shaping the Future

Technology is officially a way of life now, and there’s no going back. Whether it’s the popularity of augmented reality, talking to your car to.

IN VOIP, hotel industry, hotel technology, Wi-Fi, keyless entry

Managed, Cloud, Hosted -- What is the Difference and Why Should I Care?

Managed, Cloud, and Hosting - oh, my! If there’s one question we get about hosting technologies more than any other it’s, “What’s the big difference,.

IN PBX, hotel industry, hotel technology, cloud computing, managed hosting, cloud hosting

Moving PBX to a Managed Service

No hotel can operate without a reliable phone system - that’s just common sense! People need to be able to call into your hotel to make reservations.

IN VOIP, PBX, hotel industry, legacy phone system

Self-Service: Great for Guests, Incredible for Hoteliers

Do you have what your customers want? While the hospitality industry has traditionally put its emphasis on offering personal, face-to-face.

IN VOIP, hoteliers, hotel technology, self-service

Leveraging the Cloud for Hotel Staff

Instant and accurate communication is an absolute "must" within the hotel industry. Having the ability to quickly convey information and make.

IN VOIP, hotel industry, hotel technology, cloud computing, concierge

Hotel Technology Trends in 2016 and Beyond, Part 2 of 2

Is your hotel “keeping up with the Joneses?” In an increasingly competitive marketplace, it’s crucial that you understand what makes your guests.

IN hoteliers, social media, hotel industry, hotel technology, Wi-Fi

Hotel Technology Trends in 2016 and Beyond, Part 1 of 2

A positive hotel experience used to mean providing guests with a clean room, a comfortable bed, and soft bathroom towels. While travelers still.

IN hotel industry, hotel technology, mobile devices, automation

Stampede to the Cloud

The past few years have seen the technology sector evolving in leaps and bounds, and it's only continuing to expand itself faster and farther than.

IN VOIP, hotel industry, hotel technology, cloud computing

4 Techniques That Will Protect Your Hotel's VoIP From Hackers

Voice over Internet Protocol (VoIP) telephony is everywhere, and hotels are no exception. Hoteliers who wish to stay current and relevant in order to.

IN VOIP, hoteliers, hotel technology

What 5G Mobile Communications Could Mean to Your Hotel

It doesn't seem that long ago that the world was introduced to the incredible speed of 4G mobile. Suddenly, messages were able to reach our devices.

IN VOIP, hoteliers, 5G, 4G, mobile communications

VoIP Features That Will Boost Your Hotel, Part 3 of 3

If you've been regularly keeping up with our blog, you know that in recent weeks we've been discussing the Voice over Internet Protocol (VoIP).

IN VOIP, hoteliers, hotel industry, hotel technology, VoIP features

No Free Wi-Fi at Your Hotel? Then Say Goodbye to Future Guests

The hospitality business can be summed up in these six words:

IN hoteliers, hotel industry, hotel technology, Wi-Fi, guest relations

VoIP Features That Will Boost Your Hotel, part 2 of 3

Voice over Internet Protocol (VoIP) has taken the world of business by storm, and those within the hospitality industry are no exception. Hotels of.

IN VOIP, hotel industry, hotel technology, VoIP features

VoIP Features That Will Boost Your Hotel, part 1 of 3

By now, you've probably read numerous blog posts and educational articles highlighting the benefits available to small businesses who make the.

IN VOIP, hotel industry, hotel technology, guest relations

A Few Things That Travelers Don't Want to See at Your Hotel

Before arriving at your hotel, your guests may have some anxiety concerning the level of comfort that your facility can provide. While an excellent.

IN VOIP, hotel industry, hotel technology, guests, travelers

How to Alleviate Employee Concerns of VoIP, part 2 of 2

VoIP has the power to completely transform the way that your hotel operates and does business -- if, that is, you can overcome your employee’s.

IN VOIP, VoIP benefits, hoteliers, hotel industry, hotel technology

How to Alleviate Employee Concerns of VoIP, Part 1 of 2

Change is inevitable, but so is resistance to it. After years of doing things the same way, your hotel’s employees may be hesitant to embrace a.

IN VOIP, VoIP benefits, hoteliers, hotel technology

What Effect Do Mobile Devices Have on Direct Bookings and Guest Engagement?

The fact that more adults are using mobile devices than ever before is nothing new, but these same users are employing their devices in new ways. In.

IN hotel industry, mobile apps, mobile devices, responsive design

The Best Ways to Make Business Guests Happy, Part 2 of 2

Few customers have the influence and pull that your business guests do. Business travelers are a constant in the hospitality industry, requiring.

IN VOIP, hoteliers, hotel industry, hotel technology, guest relations

The Best Ways to Make Business Guests Happy, Part 1 of 2

When you’re in the hospitality business, you understand the value of earning customer trust and loyalty. After all, satisfied customers will offer.

IN VOIP, hotel industry, hotel technology, happy customers

5 Great VoIP Features for Your Hotel

Mikogo, creator of free screen sharing and online meeting software, recently reported that over 57 percent of SMBs are exploring their VoIP options,.

IN VOIP, hotel industry, hotel technology, VoIP features

Train Your Hotel Employees on VoIP the Fast and Easy Way!

Upgrading your hotel's communications network to utilize a Voice over Internet Protocol (VoIP) system can make a huge difference in your ability to.

IN VOIP, hotel industry, hotel technology, employee training, VoIP training

How Your Hotel Can Become a Social Media Powerhouse in 2016

We all know that social media is essential for successful modern marketing. Because this medium is constantly changing and evolving, though, hotel.

IN VOIP, social media, hotel industry, hotel technology, marketing

5 Mistakes to Avoid When Choosing a VoIP Vendor

Thanks to advances in the emerging technology, the hotel industry is seeing a huge shift away from legacy phone systems to Voice over Internet.

IN VOIP, VOIP provider, hoteliers, hotel technology, VoIP vendor

The Basics of VoIP for Your Hotel, Part 3 of 3

If you've been following the first two parts of our 3-part series on the basics of VoIP, you should now have a comprehensive understanding of what.

IN VOIP, hoteliers, PBX, SIP, hotel technology

Why IP Phone Sales are Strong

Thanks to improvements in communication technology, this is certainly an exciting time to be alive. You can now stay in touch with friends over long.

IN VOIP, hoteliers, hotel industry, hotel technology, mobility

The Basics of VoIP, Part 2 of 3

Last week, we started to take a look at the basics of VoIP -- what it is and how it works. If you're like many of our readers, you were probably.

IN VOIP, hoteliers, hotel industry, legacy phone system

5 VoIP Security Threats to Be Aware Of

It seems that on a daily or weekly basis, we're hearing about a data breach of some kind. Whether it's the leak of corporate e-mails, an online.

IN VOIP, hoteliers, hotel, hotel industry, hotel technology, cybersecurity, encryption, firewall, data breach

The Basics of VoIP for Your Hotel, Part 1 of 3

As a successful hotelier, you want to make decisions for your business that will enable you to grow and thrive. This often means having the ability.

IN VOIP, VOIP provider, hoteliers, hotel, hotel technology

How Social Media Can Take Your Hotel to the Next Level

If you could generate interest about your hotel, promote everything that you have to offer, engage with your existing patrons, and expand your.

IN VOIP, hoteliers, social media, hotel industry, hotel technology

Traveling for Christmas? Here's What Patrons are Looking For in a Hotel

It's the most wonderful time of the year -- especially for hoteliers! Folks from all over the country make the mecca back home for the holidays, and.

IN VOIP, hoteliers, hotel technology, holiday travel, Christmas

Would James Bond Want to Use Your Hotel?

He's smooth. He's slick. He's good with the ladies. He's… Bond. James Bond.

IN VOIP, hoteliers, hotel, hotel industry, James Bond, gadgets, keyless entry

VoIP Security Threats and Ways of Mitigating the Risks, Part 2 (of 2)

Last week, we spent some time covering the various threats that can be posed to a hotel's VoIP network. Although the very idea of these types of.

IN VOIP, VOIP provider, hoteliers, hotel industry, hotel technology, cybersecurity, VOIP security

VoIP Security Threats and Ways of Mitigating the Risks, Part 1 (of 2)

Cybersecurity is a concern for enterprises and individuals across the globe. While you may know how to make use of your spam filter and recognize.

IN VOIP, hoteliers, hotel industry, hotel technology, cybersecurity, VOIP security, risk mitigation

Mobile Milestones Your Hotel Must Meet

Everyone in the hotel industry knows the extreme importance of keeping up with current technology trends. Whether it's switching keys for keycards,.

IN VOIP, hoteliers, hotel, hotel industry, hotel technology, tablets, Wi-Fi, mobile optimization

Techniques That Will Improve Your Hotel's Productivity

Anyone working within the hotel industry is well aware of the many challenges that come with being required to meet the needs of numerous guests.

IN VOIP, hoteliers, PBX, hotel technology, productivity, billing automation, Find Me

5 Reasons Why Your Online Booking Numbers are Low

As a hotelier, you're constantly looking for ways to increase your bookings, and in today's digital era, there's no better medium for accomplishing.

IN VOIP, hoteliers, social media, hotel industry, hotel technology, mobile optimization

4 Unique Benefits of Upgrading Your Hotel to VoIP

After years of being an also-ran, VoIP has positioned itself as an industry leader, providing businesses with a new way of communicating. Hotels that.

IN VOIP, VOIP provider, VoIP benefits, hoteliers, hotel industry, hotel technology, telecommuting

Hotel BOYD -- How to Make It Work

One of the greatest things that VoIP can introduce your hotel to is the idea of Bring Your Own Device (BYOD) as a way to increase functionality and.

IN VOIP, hoteliers, telephony, hotel technology, BYOD, smartphones

4 Ways that VoIP Relieves Stress in Hotel Employees

You don't have to be a part of the workforce for too long before you realize that even the most relaxed business environment can be quite stressful..

IN Hotel Phone System Articles, VOIP, hoteliers, hotel, hotel technology, telecommuting

How Your Hotel's Blog Can Increase Booking Rates

What are you doing to attract new guests and engage with your existing customers? One of the best ways that hotels can connect with their clientele.

IN Hotel Phone System Articles, VOIP, hoteliers, blog, social media, hotel, hotel technology, blogging, content marketing

What the Griswolds Would Expect Today from Your Hotel's Technology

Throughout the years, the Griswold family suffered from their fair share of vacation mishaps -- including disasters with their hotels. Whether they.

IN VOIP, technology, Vacation, Griswolds, hotel technology, tablets

Your Hotel Needs a VoIP Phone System… and Here's Why

It's no secret that a hotel's communications system is its life's blood. Can you imagine if your business was handled through the use of morse code.

IN Hosted PBX, VOIP, VOIP provider, VoIP benefits, hoteliers, telephony, IP telephony

Things You May Not Know About VoIP

We all know that VoIP provides hotel owners and managers with an alternative communications system. We also know that the quality of VOIP has.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits, hoteliers, PBX, telephony

The Traditional Phone is Quickly Becoming Obsolete

You have to wonder if, after that initial phone call, Alexander Graham Bell could ever have envisioned how his "simple" invention would reshape the.

IN Hotel Phone System Articles, Articles, VOIP, VOIP provider, traditional PBX, IP telephony

5 Ways Your Hotel Can Save Money with a VoIP Solution

Everyone in the hotel industry is looking for ways to cut costs without skimping on the needs and desires of their guests. What many hospitality.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits, hoteliers

The Differences in VoIP: Technology Comparisons

As we've covered recently, many hotel owners and managers are somewhat reluctant to make a change to VoIP because they're not completely comfortable.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits, hoteliers, PBX, SIP, telephony, technology, technology comparisons, traditional PBX, IP telephony

Not a Technical Person? That's Okay … We'll Explain VoIP

Even if you're a business veteran, new technology can seem quite daunting. That's why many hoteliers are hesitant when it comes to upgrading to VoIP..

IN Hotel Phone System Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits

Primary Benefits of Hosted VoIP for Hotels, Part Two

If you've been keeping up with recent technology trends, you may already be aware that Voice over Internet Protocol is sweeping through a number of.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits

Primary Benefits of Hosted VoIP for Hotels, Part One

As a hotelier, one of your core responsibilities is keeping up and implementing new technology that will service both your employees and customers..

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, VOIP provider, VoIP benefits

Learn Everything You Can About Your VoIP Provider

Phone systems are integral to the hospitality business. We need them to book reservations, manage guest relations,  allow guests to conduct business.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, knowledge is power, VOIP provider, knowledge

Centrex to CPE to Hosted: Full Circle Deja Vu

I was asked to write a quick paper on hosted phone systems versus traditional CPE systems and it turns out that CPE replaced the original hosted.

IN Hotel Phone System Articles, Articles, Hosted PBX, VOIP, Centrex

How to Keep Your VoIP System Secure

Security is important no matter what industry you're in, but the need for it has become increasingly obvious in the area of technology. This has.

IN Hotel Phone System Articles, Articles

4 Hosted PBX Myths That It's Time to Debunk

According to a report by the FCC published last year (which you can read by clicking here), VoIP adoption by consumers is on the rise at the tune of.

IN Articles

VoIP Buying Guide for Hotels

As we've discussed many times before, the implementation of Voice over Internet Protocol into your hotel's communications systems is one of the best.

IN Articles

WEBINAR: Does My Hotel Even Need Call Accounting Any More?

Call accounting remains relevant in hospitality, however, its need and value are declining. Is it already dead and we just don’t realize it yet.

IN Webinars

Checklist for First-Time VoIP Customers, Part Two

The switch to VoIP is a decision that can help your hotel succeed in one of the most important aspects of the hospitality industry -- communications..

IN Articles

Checklist for First-Time VoIP Customers, Part One

Making the switch to VoIP for your hotel's communications can be an exciting prospect, and you're probably wanting to get started as soon as.

IN Articles

Ensuring VoIP Quality for Your Hotel

As a hotel owner, you're well-aware of the fact that maintaining good communication at your facility is an absolute must for success. Not only do.

IN Articles

Preparing Your Hotel's Network For VoIP

Once you've made the decision to upgrade your phone system to one that utilizes Voice over Internet Protocol, you can look forward to streamlining.

IN Articles

Demystifying VoIP for Your Hotel

"Voice over Internet Protocol."

IN Articles

WEBINAR: Winning Hospitality Unified Communications Solutions

Hospitality communications are vast and complex, and in today's landscape having unified communications is essential. But, how do you take the plunge.

IN Webinars

Securing Your Hotel's VoIP Network

Although many people see hacking as a new concept, it has been around for quite some time. One of the first known hacks was the use of a device to.

IN Articles

Is Call Accounting Still Relevant in Hospitality?

Full disclosure: I work for a company that sells hotel phone systems with call billing included. It has always been a selling point for us.

IN Articles

What to Ask Yourself When Choosing a VoIP Provider

Once you decide that an upgrade to a VoIP (Voice over Internet Protocol) communications system will be beneficial for your hotel, your next step is.

IN Articles

7 VoIP Features That Can Benefit Your Hotel

Start talking about VoIP and the first thing you'll probably hear about will surely involve the money you may be able to save. The improvements made.

IN Articles

Taking the VoIP Plunge? You're Not Alone

When you're involved with the hospitality industry, there are many factors to consider on a daily basis. Most of these have to do with the day-to-day.

IN Articles

An 8-Part Checklist for First-Time VoIP Buyers

If you've been hesitant about upgrading your hotel's communication system to one that utilizes Voice over Internet Protocol, we can't exactly blame.

IN Articles

3 Trends to Watch for in VoIP for Hotels

Technology is constantly changing and if you want your hotel to succeed in 2015, it's imperative that you keep up with the trends in a variety of.

IN Articles

Make 2015 the Year of VoIP

Now that a new year is upon us, it's time to look forward and make some much needed changes to your hotel. Some hoteliers may take the opportunity to.

IN Articles

WEBINAR: Hotel PBX Trends - Hosted, Premise, Hybrid De-Mystified

In terms of hotel phone systems, your choices are diverse and often times confusing. PBX? Hosted? What does Hybrid even mean?

IN Webinars

How VoIP Can Improve Your Guests' Holiday Stay

The end of each year marks a number of celebrations, from Christmas to Hanukkah to New Years. For many people, this is a time to spend time with.

IN Articles

WEBINAR: The Communication Ecosystem Readiness Test

With the technology available today, VoIP is a viable option. The question many have is, “Will this technology work in my hotel?” 

IN Webinars

What's Holding up Hosted Hotel PBX?

Phone systems are a necessary evil in most industries, and in the hotel industry, it serves as one of the most important aspects to demand your.

IN Articles

GPON and Your Hotel Phone System

As a hotel owner or manager, there are a huge number of things you must worry about on a daily basis. You must organize your staff, ensure that your.

IN Articles

WEBINAR: Getting Started: Outlining Your Installation

Thinking about a new phone system? Needing an upgrade? To ensure that your installation is a success, we'll outline your installation check list and.

IN Webinars

WEBINAR: The SIP Communications Readiness Test

Session Initiation Protocol - is a network communications protocol commonly used in VoIP signaling.  SIP is designed to support the calling features.

IN Webinars

5 Reasons Why TDM (Analog) PBX is Still Relevant in Hotels

As a hotel manager or owner, you're constantly forced to make decisions that impact your business, its employees, and the visitors who frequent the.

IN Articles

How Your Guests' BYOD is Affecting Your Bandwidth

These days, almost everyone carries around a device that uses the Internet, whether it's a smartphone, tablet, laptop, or a similar communications.

IN Articles

SIP Client Apps & Your Hotel Communications

The success of any hotel hinges on providing your clients with the ability to communicate effectively with your staff at all times. If you fail at.

IN Articles

Are Phone System Purchases No Longer “On Hold” for Hospitality Telecom?

That’s the question Dave Michels, president of Verge 1 Consulting, tries to answer in a recent post on his blog, “No Jitter”.  In his article, he.

IN Articles

The Smart Hotel Room: The (Still) Unfulfilled Promise

We all have heard about “smart” technology, especially “smart” phones and the like.  And we may have heard as well of “smart” buildings. All of this.

IN Hotel Phone System Articles

WEBINAR RECORDING: Is VoIP a good solution for a small hotel?

As a small hotel owner, there are many questions around the move to a VoIP hotel phone system. In this webinar we discuss the pros and cons of having.

IN Webinars

Hotel Phone System Installation Planning - why it’s so hard and why it’s so important

We can normally spot a professional telephone installer based almost exclusively on one feature. It’s not a good looking website, a neat business.

IN Articles

Coming Soon (OK, Eventually, Maybe) to a Hotel Near You: Webified Communications

It seems like everything computer is now done through browsers, whether it’s Internet Explorer, Safari, Opera, Chrome, or Mozilla. You may have.

IN Articles

Using Wireless to Extend the LAN for Hospitality Properties

Recently, one of our resellers came across a problem when a two different properties and a third building located close to each other and had come.

IN Articles

Find Me/Follow Me: An Essential Hotel Admin Tool

With technology changing daily it’s amazing all the stuff we see happen as we get older.  With technological advances being made it seems like no.

IN Articles

Can My Hotel Business Rely on SIP Trunks?

Are you considering making the switch from traditional to VoIP telephone service? This is also called “SIP Trunking” and is provided by an Internet.

IN Articles

A strong Networking Tech for IP-PBX Deployment is Essential to a Successful Deployment

Having a strong networking tech on staff should be a must for every reseller who installs an IP-PBX in hotels.  Most phone system reseller have a.

IN Articles

Celebrating Dave's 25th Anniversary with PhoneSuite

Last week we celebrated Dave Julstrom's 25th anniversary with PhoneSuite. He started all of those years ago as PhoneSuite's second employee and has.

IN Articles

Voicemail to Email: Another Beneficial Voiceware Feature.

Are you tired of calling your desk phone to see if you have new voicemail messages? In today’s fast-paced world, employees are often outside of the.

IN Articles

Call Recording for Hotels

Phone call recording addresses a wide range of business needs, including cost-effective resolution of customer disputes, sales verification, quality.

IN Articles

WEBINAR: Hosted vs Premise Phone Systems Explained

There are a lot of things that hotel owners and managers should consider when moving away from an existing phone system and upgrading to another. One.

IN Webinars

Why the Cloud is the Next Frontier in Hotel Communications

Think cloud computing is a passing trend?  Guess again.  More and more businesses - and yes, hotels - are beginning to take advantage of the cloud as.

IN Articles

The New Hotel Phone System

For years, the standard for hotel phone systems did not change very much. Though most facilities made use of the most advanced touch-tone, land-line.

IN Articles

Understanding VoIP Telephony

Businesses all around the world are abuzz with the excitement surrounding Voice over Internet Protocol (VoIP) telephony. By now, most people are.

IN Articles

WEBINAR: Hotel Phone Systems VoIP + Cabling

With the innovations of VoIP telephone systems comes more functionality and features for your hotel. But, what does that mean for your existing phone.

IN Webinars

VoIP Telephony: Taking the Plunge

Technologically speaking, Voice over Internet Protocol (VoIP) telephony isn't anything new. Still, businesses today are really just now taking notice.

IN Articles

WEBINAR: Launch of PhoneSuite Series2 V.IP

We're unveiling the new PhoneSuite Series2 V.IP hotel specific phone system in this special webinar. Hotels can now utilize the features behind VoIP.

IN Webinars

The Security Behind VoIP

As people continue to accept Voice over Internet Protocol (VoIP) telephony, a growing number of networks and legacy systems are connecting with.

IN Articles

Future Proof Hotel Phone System

With the rapid changes in telecommunications and technology, it is now even more important for hospitality properties to protect their investments.

IN Articles

6 Ways to Stay Connected with Your Hotel Phone System

We live in quite an amazing age of technology. We can now accomplish things faster and easier than ever before, and it's all right at our fingertips.

IN Articles

10 Reasons to Buy American-Made Hotel Phone Systems

Investing in a phone system that was made in the U.S., like those manufactured by PhoneSuite, will provide you with numerous benefits, and will help.

IN Articles

Premise vs Hosted Hotel PBX Explained

There are a lot of things that hotel owners and managers should consider when moving away from an existing phone system and upgrading to another. One.

IN Articles

Go Green with Your Hotel Phone System

These days, it seems as though the whole world is going green. Not only are consumers taking steps to be more eco-friendly in their day to day lives,.

IN Articles

WEBINAR: Launch of the New Ground Breaking Hotel Phone System

The unveiling of the new PhoneSuite Series2 V.IP hotel specific phone system. Hotels can now utilize the features behind VoIP with their existing.

IN Videos, Webinars

Features of an IP PBX

In today's world, most of us are constantly "wired in", whether it be through our smart phones, tablets, laptop computers, or other technological.

IN Articles

Advantages to Having Your Hotel Phone System Monitored by NOC

As the manager or owner of a hotel, you understand the importance of a reliable communications system. If your hotel's phone network was to go down,.

Top 10 Things a SIP Admin Phone Can Do That May Surprise You

If you've been thinking of updating your hotel's phone system, you're probably wondering what benefits you will receive. You may actually be.

IN Articles

How Voiceware (VoIP) Removes the Need for an Onsite Tech

There are very few things that are more frustrating when a piece of your equipment begins to malfunction. Whether the air conditioning unit in a.

IN Articles

The Changing Needs of a Hotel Phone System

As technology continues to evolve, the hotel industry is rapidly changing. Because the rest of the world has altered its expectations in terms of.

IN Articles

WEBINAR: Cost Savings Analysis SIP vs Traditional Trunking in Hotels

Traditionally, hotel phone systems have relied on T1 lines, or bundled phone line “trunks”. SIP trunking relies on the Internet for a virtual phone.

IN Videos, Webinars

IP PBX Removes Export / Import Barriers

As you make plans to upgrade your hotel's phone system, the idea of where the actual hardware or software is coming from and how it will be.

IN Articles

VOICEWARE WHITEPAPER: Flexible IVRs & Call Routing Efficiency

 

IN Whitepapers

Technology Infiltrating Hotel Customer Service

Today, technology has infiltrated every aspect of both our personal and professional lives. All of us have begun to expect it, due to the value that.

IN Articles

Advantages of Purchasing Your Phone System

You know that you're ready to update your hotel's phone system, but should you lease or buy the equipment? As Voice over Internet Protocol (VoIP).

IN Articles

Real Cost Comparisons: Hosted vs Premise Based Webinar

In your technology structure, should you go with a hosted or premise based phone system for your property? We'll dive in and discuss both options and.

IN Videos, Webinars

SIP vs Digital Phones in the Workplace

Switching to a new hotel phone system can initially cause some anxiety. Will the transition impact the way that your staff interacts with callers,.

IN Articles

Unified Communications Across the Hotel

As the hospitality industry grows more competitive, it’s important for hotel owners and managers to take the necessary steps to keep.

IN Articles

SIP Trunking: Potential Cost Savings

It wasn’t too long ago that, in order to hear your favorite song, you were forced to purchase an entire album and play it in a tape deck or CD.

IN Articles

Voiceware Whitepaper: Front Desk & Browser Console

When it comes to experience and design for hotel communications systems, Voiceware by PhoneSuite has the functions and features designed into the.

IN Whitepapers

How Hotel Telephone System Impacts Customer Service

Your hotel phone system can play a significant role in your guest's overall experience at your facility. While an older landline network may have.

IN Articles

Rolling Out an IP Telephony System in Your Hotel

When executed properly, the merger of your hotel's voice and data can boost staff productivity, and improve your guest's opinions of your facility..

IN Articles

Real Cost Comparisons: SIP vs Analog Webinar

With all of the technology out there, it can be hard to decide which type of phone system is right for your hotel. In this webinar we will go over.

IN Webinars

Professional Phone System- Instantly Make a Bigger Impression

In this day and age of hospitality services, there's a lot of competition out there. Although travel and lodging continue to be a huge business,.

IN Articles

Avoiding Critical Mistakes with a New Phone System

Every business, no matter the size or what they may be selling, is bound to have issues along the way when it comes to the use of newer technology..

IN Articles

A Short, Guided Tour of Voiceware

Utilizing IP-PBX technology it's possible to have a customized phone system that combines all of the hotel-specific features into one easy to use.

IN Webinars

Advantages for Leasing Your Hotel Phone System

Hotel personnel are faced with making decisions on a daily basis. Some of these decisions are based on the individual needs or requests of a specific.

IN Articles

This Year's ITExpo Experience

Last week, PhoneSuite staff David Rafsky, Jerry Moore and Frank Melville attended the IT Expo trade show in Las Vegas NV.  The show describes itself.

IN Articles

Telephone Systems: Old vs. The New

There's no doubt that a hotel's phone system is crucial to its success. Hospitality businesses demand a reliable and affordable means of.

IN Articles

A Case Study: 8 Mid and Full Scale Hotel Hosted Solution Replacements

Kinseth Hospitality Companies, a midwestern hotel ownership and management company, previously selected a hosted PBX solution for eight of their.

IN Case Studies

THE FUTURE OF HOTEL VOICE TECHNOLOGY: Part 3

When hotel voice technology moves to non-proprietary, industry standard platforms and cross-platform software solutions, several areas for potential.

IN Webinars

Hotels Need to Stay Relevant in the Age of Technology

Are you the type of hotel that is satisfied with the status quo, or are you always looking for ways to improve your guest's experiences? Although.

IN Articles

CASE STUDY: SIP vs. Analog Guest Room Phones

After examining actual cost, this 96 room new-build Holiday Inn Express wired for SIP throughout the hotel, selected a Voiceware driven SIP-analog.

IN Case Studies

Can We Get Guests to Use the Room Phone Again?

Thirty years ago, the guest room phone was a strong revenue center for most hotels.  Because hotel guests who needed to make calls had few options.

IN Articles

The Future of Hotel Voice Technology: Part 2

In the first part of this webinar series we discussed how technology has moved to open standards, non-proprietary, hardware and software that can be.

IN Webinars

CASE STUDY: Two Boutique Hotels

Voiceware has the performance and the proven track record that you would come to expect from a PhoneSuite solution. Want to know how it can transform.

IN Case Studies

We are live on Hubspot - Your Hotel Telephone System

After an adventuresome conversion, we are now live on hubspot and ready to go.   Any questions, please contact Howard at hbellowe@phonesuite.com 

IN Howard

(When) Will Hotel Guest Room Phones Go Away?

Several years ago at HITEC, the “Guest Room of the Future” exhibit presented a guest room with a variety of futuristic amenities. What was missing.

IN Articles

PhoneSuite Customer Testimonials

Some PhoneSuite customers and their take on our hotel phone systems. 

IN Videos, Testimonials

Getting to Know Your PhoneSuite Console

Here is an in-depth video on getting to know your PhoneSuite console.

IN Videos

Moving to Voice Over Internet Protocol

With smartphones ruling guests' interaction both personally and with brands, it is only natural that they expect the same type of technology and.

IN Articles

The Future of Hotel Voice Technology: Part 1

With technology moving at the speed of light, and guests expecting the convenience that technology offers, hotel voice technology needs to become as.

IN Webinars

Compare PhoneSuite Models

Wondering which PhoneSuite hotel phone system is right for your property? Use this chart to determine which PhoneSuite model best meets your needs.

IN Frequently Asked Questions (FAQ)

Basic Call Handling

Check out this video on basic call handling using PhoneSuite hotel telephone solutions.   

IN Videos

Case Study of Ramada, Marriott, and Residence Inn using Voiceware

 A look at a Ramada, Marriott and Residence Inn and how Voiceware impacted their properties.

IN Videos, Case Studies

Happy World Telecommuncation & Information Day!

For those of you who are not aware, today is World Telecommunication and Information Society Day, otherwise known as WTISD. The purpose of this.

IN Articles

CASE STUDY: Ramada's Two Towers

Voiceware has transformed traditional hotel telephone systems by combining ground-breaking VOiP technology with the business needs of the property..

IN Case Studies

Christopher's Inn PhoneSuite Experience

This property owner only has good things to say about PhoneSuite hotel phone system solutions.

IN Videos, Testimonials

Best Western Voiceware Testimonial

Hear what this Voiceware user has to say about PhoneSuite hotel phone systems.

IN Videos, Testimonials

Frequently Asked Questions

Who buys PhoneSuite Systems? Our systems are installed in over 2300 leading hotel chains and independent properties throughout the United States and.

IN Frequently Asked Questions (FAQ)

Which PhoneSuite Hotel Phone System is Right for My Property?

  PhoneSuite 64 PhoneSuite 112e Voiceware Economy Mid Scale Upscale / Luxury Small Independent Select Service Full Service Number of Rooms 64 112.

IN Frequently Asked Questions (FAQ)

Basic Guest Settings & Functions

Check out how basic guest settings & functions work on our hotel telephone system solutions. 

IN Videos

Advanced Call Handling

See the advanced call handling functionality of PhoneSuite hotel telephone system solutions.  

IN Videos

Advanced Guest Settings & Functions

Here is a look at the advanced guest settings and functions of PhoneSuite hotel telephone systems.

IN Videos