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PhoneSuite - Blog

Using Hotel Phone Technology to Transform Your Operations

  VoIP (Voice over Internet Protocol) phone systems have been around for a couple of decades now, offering better call quality, more scalability, and.

IN hotel technology

Dealing with Hotel Staff Turnover? Tech Can Help

Employee turnover is a major concern no matter what industry you work in, but it’s especially pronounced in the hotel industry. According to the.

IN hotel technology

So You Want to Use a Chatbot at Your Hotel? What You Need To Know

The hotel industry has changed by leaps and bounds over the past couple of decades, and a big reason for that is the multitude of different.

IN hotel technology, cutting costs, hotel technology trends, hotel website

PhoneSuite's VoIP System Can Alleviate Busy Times

Everyone involved with the hotel industry understands that when a hotel gets busy, it can get really busy. Often times, it seems that everyone is.

IN Hotel Phone System Articles, VOIP provider, hotel technology, VoIP for Hotels

How PhoneSuite Simplifies the VoIP Installation Process

Every hotel owner or manager understands the importance of having a robust phone system. They also understand the importance of staying on top of the.

IN Hotel Phone System Articles, VOIP provider, hotel technology, happy customers, VoIP for Hotels

Technology Trends That Are Taking the Hospitality Industry by Storm: Part 2

Technology has become such an integrated part of our lives that most of us can’t imagine living without it. This is not only true for personal use,.

IN hotel technology, technology trends

The Triple-A Plan to Profit from Your Hotel’s Free Wi-Fi

It's no big secret that modern travelers expect free Wi-Fi from the hotels that they visit. Whether they need to stay connected with family, remain.

IN technology, hotel industry, hotel technology, Wi-Fi, data analytics

Check Out These Great Tips to Make Your VoIP More Secure

If you’ve been thinking about ditching your hotel’s legacy phone system in favor of Voice over Internet Protocol (VoIP) telephony, you’ve probably.

IN VOIP, hoteliers, hotel technology, data security, legacy phone system

Improving Your Hotel Marketing in 2017 (part 2 of 2)

It’s important that your hotel finish out the year strong, and that means you need to step up your marketing game. Last week, we took a look at some.

IN Hosted PBX, VOIP, hotel technology, marketing, Hosted VoIP

Improving Your Hotel Marketing in 2017 (part 1 of 2)

2016 may have come to an end, but that doesn’t mean you should be slowing up on your hotel marketing efforts as you look forward to the new year. Now.

IN VOIP, hoteliers, hotel technology, content marketing, marketing, mobile technology

Mobile: Not Just for Guests Anymore

As a hotelier, you’re constantly looking for new ways to keep your customers happy and to satisfy their ever-evolving needs. This is probably.

IN VOIP, hoteliers, hotel industry, hotel technology, mobile technology

SIP Trunking -- What is It and Why Should I Care?

If you've been researching options for your hotel's phone system, chances are that you've come across the term "SIP Trunking". Unless you're familiar.

IN VOIP, PBX, SIP, hotel industry, hotel technology, SIP Trunking

Don't Become a Victim of PBX Regret

Back in the 90s, hotels pretty much had one option for complex, multi-line phone systems: the PBX. These systems were okay for what they were. They.

IN Hosted PBX, VOIP, hoteliers, PBX, hotel technology

Tech and Non-Tech Features Hoteliers and Guests Love (pt 2)

Making travelers feel comfortable and happy is what your hotel is all about. It's important, then, that all of your amenities and features have this.

IN hoteliers, hotel industry, hotel technology, self check-in

Tech and Non-Tech Features Hoteliers and Guests Love (pt 1)

We live in a high tech, fast paced world. Today's travelers expect the latest and greatest technological conveniences from your hotel, and they want.

IN hoteliers, technology, hotel industry, hotel technology, Wi-Fi

Modern Hotels: How Technology is Shaping the Future

Technology is officially a way of life now, and there’s no going back. Whether it’s the popularity of augmented reality, talking to your car to.

IN VOIP, hotel industry, hotel technology, Wi-Fi, keyless entry

Managed, Cloud, Hosted -- What is the Difference and Why Should I Care?

Managed, Cloud, and Hosting - oh, my! If there’s one question we get about hosting technologies more than any other it’s, “What’s the big difference,.

IN PBX, hotel industry, hotel technology, cloud computing, managed hosting, cloud hosting

Self-Service: Great for Guests, Incredible for Hoteliers

Do you have what your customers want? While the hospitality industry has traditionally put its emphasis on offering personal, face-to-face.

IN VOIP, hoteliers, hotel technology, self-service

Leveraging the Cloud for Hotel Staff

Instant and accurate communication is an absolute "must" within the hotel industry. Having the ability to quickly convey information and make.

IN VOIP, hotel industry, hotel technology, cloud computing, concierge

Hotel Technology Trends in 2016 and Beyond, Part 2 of 2

Is your hotel “keeping up with the Joneses?” In an increasingly competitive marketplace, it’s crucial that you understand what makes your guests.

IN hoteliers, social media, hotel industry, hotel technology, Wi-Fi

Hotel Technology Trends in 2016 and Beyond, Part 1 of 2

A positive hotel experience used to mean providing guests with a clean room, a comfortable bed, and soft bathroom towels. While travelers still.

IN hotel industry, hotel technology, mobile devices, automation

Stampede to the Cloud

The past few years have seen the technology sector evolving in leaps and bounds, and it's only continuing to expand itself faster and farther than.

IN VOIP, hotel industry, hotel technology, cloud computing

4 Techniques That Will Protect Your Hotel's VoIP From Hackers

Voice over Internet Protocol (VoIP) telephony is everywhere, and hotels are no exception. Hoteliers who wish to stay current and relevant in order to.

IN VOIP, hoteliers, hotel technology

VoIP Features That Will Boost Your Hotel, Part 3 of 3

If you've been regularly keeping up with our blog, you know that in recent weeks we've been discussing the Voice over Internet Protocol (VoIP).

IN VOIP, hoteliers, hotel industry, hotel technology, VoIP features

No Free Wi-Fi at Your Hotel? Then Say Goodbye to Future Guests

The hospitality business can be summed up in these six words:

IN hoteliers, hotel industry, hotel technology, Wi-Fi, guest relations

VoIP Features That Will Boost Your Hotel, part 2 of 3

Voice over Internet Protocol (VoIP) has taken the world of business by storm, and those within the hospitality industry are no exception. Hotels of.

IN VOIP, hotel industry, hotel technology, VoIP features

VoIP Features That Will Boost Your Hotel, part 1 of 3

By now, you've probably read numerous blog posts and educational articles highlighting the benefits available to small businesses who make the.

IN VOIP, hotel industry, hotel technology, guest relations

A Few Things That Travelers Don't Want to See at Your Hotel

Before arriving at your hotel, your guests may have some anxiety concerning the level of comfort that your facility can provide. While an excellent.

IN VOIP, hotel industry, hotel technology, guests, travelers

How to Alleviate Employee Concerns of VoIP, part 2 of 2

VoIP has the power to completely transform the way that your hotel operates and does business -- if, that is, you can overcome your employee’s.

IN VOIP, VoIP benefits, hoteliers, hotel industry, hotel technology

How to Alleviate Employee Concerns of VoIP, Part 1 of 2

Change is inevitable, but so is resistance to it. After years of doing things the same way, your hotel’s employees may be hesitant to embrace a.

IN VOIP, VoIP benefits, hoteliers, hotel technology

The Best Ways to Make Business Guests Happy, Part 2 of 2

Few customers have the influence and pull that your business guests do. Business travelers are a constant in the hospitality industry, requiring.

IN VOIP, hoteliers, hotel industry, hotel technology, guest relations

The Best Ways to Make Business Guests Happy, Part 1 of 2

When you’re in the hospitality business, you understand the value of earning customer trust and loyalty. After all, satisfied customers will offer.

IN VOIP, hotel industry, hotel technology, happy customers

5 Great VoIP Features for Your Hotel

Mikogo, creator of free screen sharing and online meeting software, recently reported that over 57 percent of SMBs are exploring their VoIP options,.

IN VOIP, hotel industry, hotel technology, VoIP features

Train Your Hotel Employees on VoIP the Fast and Easy Way!

Upgrading your hotel's communications network to utilize a Voice over Internet Protocol (VoIP) system can make a huge difference in your ability to.

IN VOIP, hotel industry, hotel technology, employee training, VoIP training

How Your Hotel Can Become a Social Media Powerhouse in 2016

We all know that social media is essential for successful modern marketing. Because this medium is constantly changing and evolving, though, hotel.

IN VOIP, social media, hotel industry, hotel technology, marketing

5 Mistakes to Avoid When Choosing a VoIP Vendor

Thanks to advances in the emerging technology, the hotel industry is seeing a huge shift away from legacy phone systems to Voice over Internet.

IN VOIP, VOIP provider, hoteliers, hotel technology, VoIP vendor

The Basics of VoIP for Your Hotel, Part 3 of 3

If you've been following the first two parts of our 3-part series on the basics of VoIP, you should now have a comprehensive understanding of what.

IN VOIP, hoteliers, PBX, SIP, hotel technology

Why IP Phone Sales are Strong

Thanks to improvements in communication technology, this is certainly an exciting time to be alive. You can now stay in touch with friends over long.

IN VOIP, hoteliers, hotel industry, hotel technology, mobility

5 VoIP Security Threats to Be Aware Of

It seems that on a daily or weekly basis, we're hearing about a data breach of some kind. Whether it's the leak of corporate e-mails, an online.

IN VOIP, hoteliers, hotel, hotel industry, hotel technology, cybersecurity, encryption, firewall, data breach

The Basics of VoIP for Your Hotel, Part 1 of 3

As a successful hotelier, you want to make decisions for your business that will enable you to grow and thrive. This often means having the ability.

IN VOIP, VOIP provider, hoteliers, hotel, hotel technology

How Social Media Can Take Your Hotel to the Next Level

If you could generate interest about your hotel, promote everything that you have to offer, engage with your existing patrons, and expand your.

IN VOIP, hoteliers, social media, hotel industry, hotel technology

Traveling for Christmas? Here's What Patrons are Looking For in a Hotel

It's the most wonderful time of the year -- especially for hoteliers! Folks from all over the country make the mecca back home for the holidays, and.

IN VOIP, hoteliers, hotel technology, holiday travel, Christmas

VoIP Security Threats and Ways of Mitigating the Risks, Part 2 (of 2)

Last week, we spent some time covering the various threats that can be posed to a hotel's VoIP network. Although the very idea of these types of.

IN VOIP, VOIP provider, hoteliers, hotel industry, hotel technology, cybersecurity, VOIP security

VoIP Security Threats and Ways of Mitigating the Risks, Part 1 (of 2)

Cybersecurity is a concern for enterprises and individuals across the globe. While you may know how to make use of your spam filter and recognize.

IN VOIP, hoteliers, hotel industry, hotel technology, cybersecurity, VOIP security, risk mitigation

Mobile Milestones Your Hotel Must Meet

Everyone in the hotel industry knows the extreme importance of keeping up with current technology trends. Whether it's switching keys for keycards,.

IN VOIP, hoteliers, hotel, hotel industry, hotel technology, tablets, Wi-Fi, mobile optimization

Techniques That Will Improve Your Hotel's Productivity

Anyone working within the hotel industry is well aware of the many challenges that come with being required to meet the needs of numerous guests.

IN VOIP, hoteliers, PBX, hotel technology, productivity, billing automation, Find Me

5 Reasons Why Your Online Booking Numbers are Low

As a hotelier, you're constantly looking for ways to increase your bookings, and in today's digital era, there's no better medium for accomplishing.

IN VOIP, hoteliers, social media, hotel industry, hotel technology, mobile optimization

4 Unique Benefits of Upgrading Your Hotel to VoIP

After years of being an also-ran, VoIP has positioned itself as an industry leader, providing businesses with a new way of communicating. Hotels that.

IN VOIP, VOIP provider, VoIP benefits, hoteliers, hotel industry, hotel technology, telecommuting

Hotel BOYD -- How to Make It Work

One of the greatest things that VoIP can introduce your hotel to is the idea of Bring Your Own Device (BYOD) as a way to increase functionality and.

IN VOIP, hoteliers, telephony, hotel technology, BYOD, smartphones

4 Ways that VoIP Relieves Stress in Hotel Employees

You don't have to be a part of the workforce for too long before you realize that even the most relaxed business environment can be quite stressful..

IN Hotel Phone System Articles, VOIP, hoteliers, hotel, hotel technology, telecommuting

How Your Hotel's Blog Can Increase Booking Rates

What are you doing to attract new guests and engage with your existing customers? One of the best ways that hotels can connect with their clientele.

IN Hotel Phone System Articles, VOIP, hoteliers, blog, social media, hotel, hotel technology, blogging, content marketing

What the Griswolds Would Expect Today from Your Hotel's Technology

Throughout the years, the Griswold family suffered from their fair share of vacation mishaps -- including disasters with their hotels. Whether they.

IN VOIP, technology, Vacation, Griswolds, hotel technology, tablets