What do family vacationers, business travelers, and honeymooners have in common? Well, they might all be enjoying the amenities in your full-service or resort hotel. These guests, different though they may be, all expect a certain (high) level of service during their stay at your full-service or resort hotel. For this reason, it’s important for hoteliers to partner with companies that recognize the particular needs of these guests and will follow through with providing exemplary products and services.
Phonesuite has been providing future-proof products and services to full-service and resort hotels for many years. Not only are hoteliers extremely happy with what we offer, but guests enjoy an even more relaxing time with help from our technology. Here’s how:
Easy Transition to VoIP
Since full-service and resort hotels must maintain a high level of service quality at all times for their guests, some may be reluctant to risk downtime by switching to a new communications infrastructure. But fear not: Phonesuite has painstakingly created installation and implementation procedures for VoIP that ensure a smooth transition throughout the entire process, regardless of your hotel's size or its current communication system.
Crystal-Clear VoIP Communications
When VoIP was first developed, it was seen as a somewhat second-rate communications system because the technology was still in its infancy. But those days are long since passed, and now VoIP delivers crystal clear communication that any size of hotel can rely on. Not only does this benefit your guests, but will also ensure better service encounters between guests and your staff.
Hosted Solution Opportunity
When you enlist the services of Phonesuite, you receive years of experience and know-how. Your partnership with us can end as soon as your installation is over and everything is running smoothly, but many hoteliers decide to utilize our Hosted Solution. With this service, our technology experts will monitor your system 24/7 to ensure that it remains operational at all times, and that any threats or problems are dealt with immediately.
Improved Data Security
Data security has become an extremely hot topic in recent years, in large part due to multiple breaches that have resulted in compromised personal info of clients and customers. Since the reputation of your full-service or resort hotel can be harmed if a data security issue were to occur, Phonesuite’s technology has the ability to monitor for breaches, and it uses sophisticated encryption to protect your guests’ data.
Outage/Downtime Protection
Any system outage, no matter how brief, could not only greatly inconvenience your current guests, but it could also lead to negative reviews and bad word-of-mouth communication once guests have left. Phonesuite's ability to constantly monitor your VoIP system and its connected network through the use of our Hosted Solution enables our technicians to anticipate potential outage issues and tackle those problems before any downtime occurs.
Future Technologies Development
Despite Phonesuite's success in developing partnerships with multiple full-service and resort hotels, we never rest on our laurels. Our dedicated technicians are always improving products and services, and will continue to enhance the technology at our disposal such as our Voiceware software so that you are always one step ahead of the competition.
If you own or manage a full-service or resort hotel, you deserve nothing but the very best. When you’re ready to give your communications an overhaul or to simply tweak your existing system, reach out to the experts at Phonesuite.
