Landline phones are a dying breed. Consider that in 2004, more than 90 percent of American adults lived in a household with a landline, but that number has plummeted to less than 40 percent today. Most businesses should be following suit, but the hotel industry has often stubbornly clung to outdated technology, and landlines are no exception.
With any change comes uncertainty, but hotels are also a service business, which means they need to evolve and adapt to accommodate the needs and desires of their guests. With that in mind, we thought we’d take a look at the past, present, and future of the hotel telephone landscape.