It's no secret that customer service is the backbone of business success in every type of industry. The problem is that with the advent of certain pieces of technology, delivering quality service has often fallen by the wayside. This is because businesses can sometimes incorrectly assume that technology can effectively replace human beings, which is simply untrue.
Phonesuite understands that no matter how advanced technology becomes, our clients must always be treated as a priority. Here are just a few ways that we always go above and beyond to make sure that our clients get the very best service possible.
We Specialize in the Hospitality Industry
When a company decides to carve out a niche in a specific industry, they're often more likely to become a specialist at what they do. That is exactly what Phonesuite has done in the hospitality industry. By focusing our efforts on providing VoIP to hotels and other hospitality locales, we are able to better serve owners, managers, and employees in the industry. This gives us an advantage against our competition and it gives you an advantage against yours, as well.
We’ve Been Around For a Long Time
Phonesuite was founded in Colorado in 1988, which means that we now have 30 years of experience in the hospitality industry. During that time, we have seen VoIP change by leaps and bounds as better technology has been developed and integrated into communications hardware and software. This has allowed us to truly understand the ins-and-outs of the systems and devices that are employed by our clients, and we utilize that expertise in providing a better experience for them.
We Provide a Smooth Installation/Transition Process
Although change is typically inevitable, with it comes a great deal of stress and even more questions. Phonesuite understands that the installation of a brand new communications system may be met with apprehension, and our knowledgeable technicians will help ease the pains that often come from such a transition. Our expertise and experience will make the upgrade to a VoIP system practically seamless and painless for everyone involved.
We Are Always Accessible
When you enlist Phonesuite's services, whether it's for the installation of a new VoIP system or for a Hosted Solution as well, we provide accessibility to all of our clients. If there are any concerns or questions that you have along the way, our experts will be standing by ready to assist you at a moment's notice. After all, we do understand what it's like to receive a busy signal, and that's something we will not tolerate for our clients.
We Offer Hosted Solutions to Ensure the Very Best Service
Once you've enlisted the help of Phonesuite to install a robust VoIP system for your hotel, you can also opt to take advantage of our Hosted Solution service. This means that we handle your VoIP communications going forward, including monitoring any problems that might arise. This upgraded service provides peace of mind that your communications system will continue to be in top form at all times.
We Tackle Even the Smallest Issues Immediately
Phonesuite technicians don't believe in letting any kind of issue with your communications system linger for a moment longer than it has to. Our technicians address any problems, no matter the size, at a moment's notice. And with our Hosted Solution, our monitoring of your system will allow us to address and rectify any communications issues before you even know they exist.
Not only does Phonesuite deliver advanced VoIP technology that will improve the way your hotel does business with its guests, but we also know what it takes to provide quality service to our clients. Reach out to us today and we'll take care of your needs, too.
