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PhoneSuite - Blog

Aimee Meester

Recent Posts

Checklist for First-Time VoIP Customers, Part Two

The switch to VoIP is a decision that can help your hotel succeed in one of the most important aspects of the hospitality industry -- communications..

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Checklist for First-Time VoIP Customers, Part One

Making the switch to VoIP for your hotel's communications can be an exciting prospect, and you're probably wanting to get started as soon as.

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WEBINAR: Winning Hospitality Unified Communications Solutions

Hospitality communications are vast and complex, and in today's landscape having unified communications is essential. But, how do you take the plunge.

IN Webinars

Securing Your Hotel's VoIP Network

Although many people see hacking as a new concept, it has been around for quite some time. One of the first known hacks was the use of a device to.

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Taking the VoIP Plunge? You're Not Alone

When you're involved with the hospitality industry, there are many factors to consider on a daily basis. Most of these have to do with the day-to-day.

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3 Trends to Watch for in VoIP for Hotels

Technology is constantly changing and if you want your hotel to succeed in 2015, it's imperative that you keep up with the trends in a variety of.

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Make 2015 the Year of VoIP

Now that a new year is upon us, it's time to look forward and make some much needed changes to your hotel. Some hoteliers may take the opportunity to.

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WEBINAR: Hotel PBX Trends - Hosted, Premise, Hybrid De-Mystified

In terms of hotel phone systems, your choices are diverse and often times confusing. PBX? Hosted? What does Hybrid even mean?

IN Webinars

How VoIP Can Improve Your Guests' Holiday Stay

The end of each year marks a number of celebrations, from Christmas to Hanukkah to New Years. For many people, this is a time to spend time with.

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WEBINAR: The Communication Ecosystem Readiness Test

With the technology available today, VoIP is a viable option. The question many have is, “Will this technology work in my hotel?”

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What's Holding up Hosted Hotel PBX?

Phone systems are a necessary evil in most industries, and in the hotel industry, it serves as one of the most important aspects to demand your.

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GPON and Your Hotel Phone System

As a hotel owner or manager, there are a huge number of things you must worry about on a daily basis. You must organize your staff, ensure that your.

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WEBINAR: Getting Started: Outlining Your Installation

Thinking about a new phone system? Needing an upgrade? To ensure that your installation is a success, we'll outline your installation check list and.

IN Webinars

WEBINAR: The SIP Communications Readiness Test

Session Initiation Protocol - is a network communications protocol commonly used in VoIP signaling. SIP is designed to support the calling features.

IN Webinars

5 Reasons Why TDM (Analog) PBX is Still Relevant in Hotels

As a hotel manager or owner, you're constantly forced to make decisions that impact your business, its employees, and the visitors who frequent the.

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How Your Guests' BYOD is Affecting Your Bandwidth

These days, almost everyone carries around a device that uses the Internet, whether it's a smartphone, tablet, laptop, or a similar communications.

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SIP Client Apps & Your Hotel Communications

The success of any hotel hinges on providing your clients with the ability to communicate effectively with your staff at all times. If you fail at.

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Are Phone System Purchases No Longer “On Hold” for Hospitality Telecom?

That’s the question Dave Michels, president of Verge 1 Consulting, tries to answer in a recent post on his blog, “No Jitter”. In his article, he.

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The Smart Hotel Room: The (Still) Unfulfilled Promise

We all have heard about “smart” technology, especially “smart” phones and the like. And we may have heard as well of “smart” buildings. All of this.

IN Hotel Phone System Articles

WEBINAR RECORDING: Is VoIP a good solution for a small hotel?

As a small hotel owner, there are many questions around the move to a VoIP hotel phone system. In this webinar we discuss the pros and cons of having.

IN Webinars

Hotel Phone System Installation Planning - why it’s so hard and why it’s so important

We can normally spot a professional telephone installer based almost exclusively on one feature. It’s not a good looking website, a neat business.

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Coming Soon (OK, Eventually, Maybe) to a Hotel Near You: Webified Communications

It seems like everything computer is now done through browsers, whether it’s Internet Explorer, Safari, Opera, Chrome, or Mozilla. You may have.

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Using Wireless to Extend the LAN for Hospitality Properties

Recently, one of our resellers came across a problem when a two different properties and a third building located close to each other and had come.

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Find Me/Follow Me: An Essential Hotel Admin Tool

With technology changing daily it’s amazing all the stuff we see happen as we get older. With technological advances being made it seems like no.

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Can My Hotel Business Rely on SIP Trunks?

Are you considering making the switch from traditional to VoIP telephone service? This is also called “SIP Trunking” and is provided by an Internet.

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A strong Networking Tech for IP-PBX Deployment is Essential to a Successful Deployment

Having a strong networking tech on staff should be a must for every reseller who installs an IP-PBX in hotels. Most phone system reseller have a.

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Celebrating Dave's 25th Anniversary with PhoneSuite

Last week we celebrated Dave Julstrom's 25th anniversary with PhoneSuite. He started all of those years ago as PhoneSuite's second employee and has.

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Voicemail to Email: Another Beneficial Voiceware Feature.

Are you tired of calling your desk phone to see if you have new voicemail messages? In today’s fast-paced world, employees are often outside of the.

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Call Recording for Hotels

Phone call recording addresses a wide range of business needs, including cost-effective resolution of customer disputes, sales verification, quality.

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WEBINAR: Hosted vs Premise Phone Systems Explained

There are a lot of things that hotel owners and managers should consider when moving away from an existing phone system and upgrading to another. One.

IN Webinars

Why the Cloud is the Next Frontier in Hotel Communications

Think cloud computing is a passing trend? Guess again. More and more businesses - and yes, hotels - are beginning to take advantage of the cloud as a.

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The New Hotel Phone System

For years, the standard for hotel phone systems did not change very much. Though most facilities made use of the most advanced touch-tone, land-line.

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Understanding VoIP Telephony

Businesses all around the world are abuzz with the excitement surrounding Voice over Internet Protocol (VoIP) telephony. By now, most people are.

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WEBINAR: Hotel Phone Systems VoIP + Cabling

With the innovations of VoIP telephone systems comes more functionality and features for your hotel. But, what does that mean for your existing phone.

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VoIP Telephony: Taking the Plunge

Technologically speaking, Voice over Internet Protocol (VoIP) telephony isn't anything new. Still, businesses today are really just now taking notice.

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WEBINAR: Launch of PhoneSuite Series2 V.IP

We're unveiling the new PhoneSuite Series2 V.IP hotel specific phone system in this special webinar. Hotels can now utilize the features behind VoIP.

IN Webinars

The Security Behind VoIP

As people continue to accept Voice over Internet Protocol (VoIP) telephony, a growing number of networks and legacy systems are connecting with.

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Future Proof Hotel Phone System

With the rapid changes in telecommunications and technology, it is now even more important for hospitality properties to protect their investments.

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6 Ways to Stay Connected with Your Hotel Phone System

We live in quite an amazing age of technology. We can now accomplish things faster and easier than ever before, and it's all right at our fingertips.

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10 Reasons to Buy American-Made Hotel Phone Systems

Investing in a phone system that was made in the U.S., like those manufactured by PhoneSuite, will provide you with numerous benefits, and will help.

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Premise vs Hosted Hotel PBX Explained

There are a lot of things that hotel owners and managers should consider when moving away from an existing phone system and upgrading to another. One.

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Go Green with Your Hotel Phone System

These days, it seems as though the whole world is going green. Not only are consumers taking steps to be more eco-friendly in their day to day lives,.

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WEBINAR: Launch of the New Ground Breaking Hotel Phone System

The unveiling of the new PhoneSuite Series2 V.IP hotel specific phone system. Hotels can now utilize the features behind VoIP with their existing.

IN Videos, Webinars

Features of an IP PBX

In today's world, most of us are constantly "wired in", whether it be through our smart phones, tablets, laptop computers, or other technological.

IN Articles

Advantages to Having Your Hotel Phone System Monitored by NOC

As the manager or owner of a hotel, you understand the importance of a reliable communications system. If your hotel's phone network was to go down,.

Top 10 Things a SIP Admin Phone Can Do That May Surprise You

If you've been thinking of updating your hotel's phone system, you're probably wondering what benefits you will receive. You may actually be.

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How Voiceware (VoIP) Removes the Need for an Onsite Tech

There are very few things that are more frustrating when a piece of your equipment begins to malfunction. Whether the air conditioning unit in a.

IN Articles

The Changing Needs of a Hotel Phone System

As technology continues to evolve, the hotel industry is rapidly changing. Because the rest of the world has altered its expectations in terms of.

IN Articles

WEBINAR: Cost Savings Analysis SIP vs Traditional Trunking in Hotels

Traditionally, hotel phone systems have relied on T1 lines, or bundled phone line “trunks”. SIP trunking relies on the Internet for a virtual phone.

IN Videos, Webinars

IP PBX Removes Export / Import Barriers

As you make plans to upgrade your hotel's phone system, the idea of where the actual hardware or software is coming from and how it will be.

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VOICEWARE WHITEPAPER: Flexible IVRs & Call Routing Efficiency

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Technology Infiltrating Hotel Customer Service

Today, technology has infiltrated every aspect of both our personal and professional lives. All of us have begun to expect it, due to the value that.

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Advantages of Purchasing Your Phone System

You know that you're ready to update your hotel's phone system, but should you lease or buy the equipment? As Voice over Internet Protocol (VoIP).

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Real Cost Comparisons: Hosted vs Premise Based Webinar

In your technology structure, should you go with a hosted or premise based phone system for your property? We'll dive in and discuss both options and.

IN Videos, Webinars

SIP vs Digital Phones in the Workplace

Switching to a new hotel phone system can initially cause some anxiety. Will the transition impact the way that your staff interacts with callers,.

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Unified Communications Across the Hotel

As the hospitality industry grows more competitive, it’s important for hotel owners and managers to take the necessary steps to keep business.

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SIP Trunking: Potential Cost Savings

It wasn’t too long ago that, in order to hear your favorite song, you were forced to purchase an entire album and play it in a tape deck or CD.

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Voiceware Whitepaper: Front Desk & Browser Console

When it comes to experience and design for hotel communications systems, Voiceware by PhoneSuite has the functions and features designed into the.

IN Whitepapers

How Hotel Telephone System Impacts Customer Service

Your hotel phone system can play a significant role in your guest's overall experience at your facility. While an older landline network may have.

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Rolling Out an IP Telephony System in Your Hotel

When executed properly, the merger of your hotel's voice and data can boost staff productivity, and improve your guest's opinions of your facility..

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Real Cost Comparisons: SIP vs Analog Webinar

With all of the technology out there, it can be hard to decide which type of phone system is right for your hotel. In this webinar we will go over.

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Professional Phone System- Instantly Make a Bigger Impression

In this day and age of hospitality services, there's a lot of competition out there. Although travel and lodging continue to be a huge business,.

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Avoiding Critical Mistakes with a New Phone System

Every business, no matter the size or what they may be selling, is bound to have issues along the way when it comes to the use of newer technology..

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A Short, Guided Tour of Voiceware

Utilizing IP-PBX technology it's possible to have a customized phone system that combines all of the hotel-specific features into one easy to use.

IN Webinars

Telephone Systems: Old vs. The New

There's no doubt that a hotel's phone system is crucial to its success. Hospitality businesses demand a reliable and affordable means of.

IN Articles

A Case Study: 8 Mid and Full Scale Hotel Hosted Solution Replacements

Kinseth Hospitality Companies, a midwestern hotel ownership and management company, previously selected a hosted PBX solution for eight of their.

IN Case Studies

THE FUTURE OF HOTEL VOICE TECHNOLOGY: Part 3

When hotel voice technology moves to non-proprietary, industry standard platforms and cross-platform software solutions, several areas for potential.

IN Webinars

Hotels Need to Stay Relevant in the Age of Technology

Are you the type of hotel that is satisfied with the status quo, or are you always looking for ways to improve your guest's experiences? Although.

IN Articles

CASE STUDY: SIP vs. Analog Guest Room Phones

After examining actual cost, this 96 room new-build Holiday Inn Express wired for SIP throughout the hotel, selected a Voiceware driven SIP-analog.

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Can We Get Guests to Use the Room Phone Again?

Thirty years ago, the guest room phone was a strong revenue center for most hotels. Because hotel guests who needed to make calls had few options.

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The Future of Hotel Voice Technology: Part 2

In the first part of this webinar series we discussed how technology has moved to open standards, non-proprietary, hardware and software that can be.

IN Webinars

CASE STUDY: Two Boutique Hotels

Voiceware has the performance and the proven track record that you would come to expect from a PhoneSuite solution. Want to know how it can transform.

IN Case Studies

(When) Will Hotel Guest Room Phones Go Away?

Several years ago at HITEC, the “Guest Room of the Future” exhibit presented a guest room with a variety of futuristic amenities. What was missing.

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PhoneSuite Customer Testimonials

Some PhoneSuite customers and their take on our hotel phone systems.

IN Videos, Testimonials

The Future of Hotel Voice Technology: Part 1

With technology moving at the speed of light, and guests expecting the convenience that technology offers, hotel voice technology needs to become as.

IN Webinars

Case Study of Ramada, Marriott, and Residence Inn using Voiceware

A look at a Ramada, Marriott and Residence Inn and how Voiceware impacted their properties.

IN Videos, Case Studies

Happy World Telecommuncation & Information Day!

For those of you who are not aware, today is World Telecommunication and Information Society Day, otherwise known as WTISD. The purpose of this.

IN Articles

CASE STUDY: Ramada's Two Towers

Voiceware has transformed traditional hotel telephone systems by combining ground-breaking VOiP technology with the business needs of the property..

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Christopher's Inn PhoneSuite Experience

This property owner only has good things to say about PhoneSuite hotel phone system solutions.

IN Videos, Testimonials

Best Western Voiceware Testimonial

Hear what this Voiceware user has to say about PhoneSuite hotel phone systems.

IN Videos, Testimonials